incoming email turns into html code and can't be read.

RESOLVED INCOMPLETE

Status

Thunderbird
Mail Window Front End
RESOLVED INCOMPLETE
8 years ago
6 years ago

People

(Reporter: peter, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme 2012-03-01])

Attachments

(2 attachments)

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB0.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.1.9) Gecko/20100317 Thunderbird/3.0.4

Some incoming email turns into html code and can't be read.The email address sometimes changes to another address from an email received at a similar time.

Reproducible: Sometimes

Steps to Reproduce:
1.Open the incomoing email
2.
3.
Actual Results:  
Some eamails turn into html code

Expected Results:  
The eamil should have displayed in a readable format
Peter can you attach a screen shot and an example email please ?
Component: General → Mail Window Front End
QA Contact: general → front-end
(Reporter)

Comment 2

8 years ago
Created attachment 439917 [details]
See attached. The example should be an email from Kevin

Will sen screenshot seperately as this only allows one attachment
(Reporter)

Comment 3

8 years ago
Created attachment 439919 [details]
screenshot as per my previous emaul

screenshot as per my previous email
Attachment #439917 - Attachment mime type: application/octet-stream → text/plain
Hum the header parts are missing - strange : from that two things could be happening :

1) something is going wrong on the server

2) The emails get's corrupted when we deal with it :
  i)   Are you suing POP or imap ?
  ii)  What happens if you right click on the folder -> Properties -> Rebuild index ?
  iii) How large is your folder on disk , locate your profile http://support.mozillamessaging.com/en-US/kb/Profiles and inside you'll find a copy of your folders, click on one that has the issue and choose property and repport it's size here.

If that's unclear leave a comment here and we'll clarify ;-)
(Reporter)

Comment 5

8 years ago
Rebuild index solved the problem, thank you very much indeed.

Comment 6

6 years ago
Reporter, 

do you still see this problem when using a current version of thunderbird? 

And if you do not, please close bug report by changing resolution to worksforme
Whiteboard: [closeme 2012-03-01]
RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
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