559865 - Unable to print from mozilla, but can with IE

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[S Preder]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; Creative ZENcast v2.01.01; yie8)
Build Identifier: 

I'm a tech support person with an Internet company, we have been getting calls about this same issue from 3 other customers. We all have HP printers and with using Mozilla, last night my printer stopped printing from Mozilla, of anything off of a web page. I can print a test page and print from a doc file. So, I figured it was the printer first. This started for all of us last night, Thursday the 15th. They uninstalled and reinstalled the printer and still get the same issue-Can't print from the web pages. After the reinstall, then I thought I would test it for IE....BINGO-it works from there. I hate to revert to IE, but at this time, if I want to print from the web, that is what I have to do.  

Reproducible: Always

Steps to Reproduce:
1.just go to any web site and hit the print button and get error -20 printer not activated.  
2.
3.
Actual Results:  
printer not activated, -20 error message

Comment 1

[Barry Hieb]

I have had a similar problem for 2 weeks.  I have Windows VISTA and recently installed an HP Officejet 6500 wireless printer.  Since that time I have no problem printing from files or from Internet Explorer.  If I try to print from Firefox I sometimes get only an inch of text on the top line of the page.  Other times I might get the leftmost inch of text for the top half of the page.  I can't get Firefox to print web-based content but if I copy the URL and paste it into IE the page prints just fine.  Please fix this!

Comment 2

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.