Status

()

Firefox
General
--
critical
RESOLVED INCOMPLETE
8 years ago
8 years ago

People

(Reporter: argonaut137, Unassigned)

Tracking

({crash, stackwanted})

3.6 Branch
x86
Windows XP
crash, stackwanted
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme 2010-06-25][bugday0504])

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Build Identifier: Firefox 3.6.3

Firefox has experienced a problem and shut down. 
On trying to restart an error message occurs with an option to report this problem. Then it carshes again.

De-installing, reinstalling, deleting temporary internet files etc. has not helped.

Here is a copy of the email text which can not be sent:


BuildID: 20100401080539
CrashTime: 1274212034
Email: argonaut137@gmx.de
InstallTime: 1270292222
ProductName: Firefox
SecondsSinceLastCrash: 9
StartupTime: 1274212034
Throttleable: 1
URL: 
Vendor: Mozilla
Version: 3.6.3

Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes.

Reproducible: Always

Steps to Reproduce:
Can not reproduce because I acn not start firefox again.
Actual Results:  
1)click on firefox item to start
2)error message appears with two options: send an email or abort
3) a new window opens with the same text and it closes automatically
4) back to 1
https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report
Severity: normal → critical
Keywords: crash
Summary: start up problem → crash on startup
Version: unspecified → 3.6 Branch

Comment 2

8 years ago
Would you please post a crash ID as mentioned in comment 1. Type about:crashes
in the address bar and copy and paste the crash links to this bug.
Whiteboard: [bugday0504]

Comment 3

8 years ago
argonaut137, do you get a crashid?
see http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
Keywords: stackwanted
Whiteboard: [bugday0504] → [closeme 2010-06-25][bugday0504]
No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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