Intermittently SMARTZONE/COMCAST goes unusable after log in.

RESOLVED INCOMPLETE

Status

()

RESOLVED INCOMPLETE
9 years ago
8 years ago

People

(Reporter: dave_p, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2011-1-30], URL)

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; hc; (R1 1.5); .NET CLR 2.0.50727)
Build Identifier: firefox3.6.3

Intermittent.  Not clear what evokes it.
IE always works, same pages.
Just kicked out again.
comcast/isp sez I'm only one seeing it??

Screen goes to just a display of hotlink texts, no
graphics, and is unreponsive.

THIS time seemed to happen after firefox (3.6.3) went into
'i'm comatose and you can't restart me' modes.
Used Task Manager to stop the comatose instance.

Windows 2000.  Is that allowed?

Will 'recover' random number of days/events(?) out.  

Controlled reboot of OS DOES NOT reliably fix.

I THINK I have 'snapshots' of Troubleshooting info, in
run/fail mod.

No listed updates for plugins/etc available.

(Some other sites go mildly weird when firefox gets
'this way', but stay usable.  notably www.gocomics.com
and www.bbc.co.uk.  (bbc goes very weird: page graphics lost,
all hotlinks in column down LH edge)).

(I half suspect changes to sites, BUT:
 IE always works
and
 two sites go weird together.)

If I'm truly the onlyone,then....

Reproducible: Sometimes

Steps to Reproduce:
1.www.comcast.net (looks normalish)
2.select email (looks normal)
3.log in (looks normal)
4.  Off to hyperspace...
Actual Results:  
i,  	
	Sign Out 	| 	My Account 	  	comcast.net 	| 	
	  	Help 	   	
	 Security 	   	
	 Ask Comcast 	
	
	
	
	
	
	
	
	
	  	
	
	
Loading...
	
	
	
 
	
	
ADVERTISEMENT
© 2008 Comcast Cable Communications 	UPDATED: Privacy Policy 	UPDATED: Terms of Service 	Contact Us 	Add Comcast Services 	Tell Us What You Think 	
Copyright © Comcast Interactive Media 2008. All rights reserved.


Expected Results:  
(usable web page)

Error console:
(top four/bottom four)
Warning: Expected declaration but found '*'.  Skipped to next declaration.
Source File: http://support.mozilla.com/minify.php/css_styles_mozcommon;css_styles_mozfh
Line: 1

Warning: Expected declaration but found '*'.  Skipped to next declaration.
Source File: http://support.mozilla.com/minify.php/css_styles_mozcommon;css_styles_mozfh
Line: 1

Warning: Expected declaration but found '*'.  Skipped to next declaration.
Source File: http://support.mozilla.com/minify.php/css_styles_mozcommon;css_styles_mozfh
Line: 1

Warning: Expected declaration but found '*'.  Skipped to next declaration.
Source File: http://support.mozilla.com/minify.php/css_styles_mozcommon;css_styles_mozfh
Line: 1

.
.
.
Error: ZmZimbraMail is not defined
Source File: http://sz0043.wc.mail.comcast.net/zimbra/mail
Line: 1370

Error: AjxCore is not defined
Source File: http://sz0043.wc.mail.comcast.net/zimbra/mail
Line: 1634

login.comcast.net : potentially vulnerable to CVE-2009-3555
---------------------------------------------

Troubleshooting info


  Application Basics

        Name
        Firefox

        Version
        3.6.3

        Profile Directory

          Open Containing Folder

        Installed Plugins

          about:plugins

        Build Configuration

          about:buildconfig

  Extensions

        Name

        Version

        Enabled

        ID

        DownloadHelper
        4.7.3
        true
        {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

        Java Console
        6.0.11
        true
        {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}

        Java Console
        6.0.13
        true
        {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}

        Java Console
        6.0.15
        true
        {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

        Java Quick Starter
        1.0
        true
        jqs@sun.com

        Java Console
        6.0.19
        true
        {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}

        Java Console
        6.0.20
        true
        {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

  Modified Preferences

      Name

      Value

        accessibility.typeaheadfind.flashBar
        0

        browser.history_expire_days
        22

        browser.history_expire_days.mirror
        22

        browser.history_expire_days_min
        10

        browser.places.importBookmarksHTML
        false

        browser.places.importDefaults
        false

        browser.places.leftPaneFolderId
        -1

        browser.places.migratePostDataAnnotations
        false

        browser.places.smartBookmarksVersion
        2

        browser.places.updateRecentTagsUri
        false

        browser.startup.homepage
        www.gocomics.com

        browser.startup.homepage_override.mstone
        rv:1.9.2.3

        dom.storage.enabled
        false

        extensions.lastAppVersion
        3.6.3

        general.useragent.extra.betterprivacy

        network.cookie.prefsMigrated
        true

        network.ftp.anonymous_password

        places.last_vacuum
        1271554087

        print.print_printer
        Acrobat PDFWriter

        print.printer_Acrobat_PDFWriter.print_bgcolor
        false

        print.printer_Acrobat_PDFWriter.print_bgimages
        false

        print.printer_Acrobat_PDFWriter.print_command

        print.printer_Acrobat_PDFWriter.print_downloadfonts
        true

        print.printer_Acrobat_PDFWriter.print_edge_bottom
        0

        print.printer_Acrobat_PDFWriter.print_edge_left
        0

        print.printer_Acrobat_PDFWriter.print_edge_right
        0

        print.printer_Acrobat_PDFWriter.print_edge_top
        0

        print.printer_Acrobat_PDFWriter.print_evenpages
        true

        print.printer_Acrobat_PDFWriter.print_footercenter

        print.printer_Acrobat_PDFWriter.print_footerleft
        &PT

        print.printer_Acrobat_PDFWriter.print_footerright
        &D

        print.printer_Acrobat_PDFWriter.print_headercenter

        print.printer_Acrobat_PDFWriter.print_headerleft
        &T

        print.printer_Acrobat_PDFWriter.print_headerright
        &U

        print.printer_Acrobat_PDFWriter.print_in_color
        true

        print.printer_Acrobat_PDFWriter.print_margin_bottom
        0.5

        print.printer_Acrobat_PDFWriter.print_margin_left
        0.5

        print.printer_Acrobat_PDFWriter.print_margin_right
        0.5

        print.printer_Acrobat_PDFWriter.print_margin_top
        0.5

        print.printer_Acrobat_PDFWriter.print_oddpages
        true

        print.printer_Acrobat_PDFWriter.print_orientation
        0

        print.printer_Acrobat_PDFWriter.print_pagedelay
        500

        print.printer_Acrobat_PDFWriter.print_paper_data
        1

        print.printer_Acrobat_PDFWriter.print_paper_height
        11.00

        print.printer_Acrobat_PDFWriter.print_paper_size
        6881312

        print.printer_Acrobat_PDFWriter.print_paper_size_type
        0

        print.printer_Acrobat_PDFWriter.print_paper_size_unit
        0

        print.printer_Acrobat_PDFWriter.print_paper_width
        8.50

        print.printer_Acrobat_PDFWriter.print_reversed
        false

        print.printer_Acrobat_PDFWriter.print_scaling
        1.00

        print.printer_Acrobat_PDFWriter.print_shrink_to_fit
        true

        print.printer_Acrobat_PDFWriter.print_to_file
        false

        print.printer_Acrobat_PDFWriter.print_unwriteable_margin_bottom
        0

        print.printer_Acrobat_PDFWriter.print_unwriteable_margin_left
        0

        print.printer_Acrobat_PDFWriter.print_unwriteable_margin_right
        0

        print.printer_Acrobat_PDFWriter.print_unwriteable_margin_top
        0

        print.printer_Lexmark_Z23-Z33.print_bgcolor
        false

        print.printer_Lexmark_Z23-Z33.print_bgimages
        false

        print.printer_Lexmark_Z23-Z33.print_evenpages
        true

        print.printer_Lexmark_Z23-Z33.print_footercenter

        print.printer_Lexmark_Z23-Z33.print_footerleft
        &PT

        print.printer_Lexmark_Z23-Z33.print_footerright
        &D

        print.printer_Lexmark_Z23-Z33.print_headercenter

        print.printer_Lexmark_Z23-Z33.print_headerleft
        &T

        print.printer_Lexmark_Z23-Z33.print_headerright
        &U

        print.printer_Lexmark_Z23-Z33.print_in_color
        true

        print.printer_Lexmark_Z23-Z33.print_margin_bottom
        0.5

        print.printer_Lexmark_Z23-Z33.print_margin_left
        0.5

        print.printer_Lexmark_Z23-Z33.print_margin_right
        0.5

        print.printer_Lexmark_Z23-Z33.print_margin_top
        0.5

        print.printer_Lexmark_Z23-Z33.print_oddpages
        true

        print.printer_Lexmark_Z23-Z33.print_orientation
        0

        print.printer_Lexmark_Z23-Z33.print_reversed
        false

        print.printer_Lexmark_Z23-Z33.print_scaling
        1.00

        print.printer_Lexmark_Z23-Z33.print_shrink_to_fit
        true

        print.printer_hp_deskjet_845c_series.print_bgcolor
        false

        print.printer_hp_deskjet_845c_series.print_bgimages
        false

        print.printer_hp_deskjet_845c_series.print_command

        print.printer_hp_deskjet_845c_series.print_downloadfonts
        true

        print.printer_hp_deskjet_845c_series.print_edge_bottom
        0

        print.printer_hp_deskjet_845c_series.print_edge_left
        0

        print.printer_hp_deskjet_845c_series.print_edge_right
        0

        print.printer_hp_deskjet_845c_series.print_edge_top
        0

        print.printer_hp_deskjet_845c_series.print_evenpages
        true

        print.printer_hp_deskjet_845c_series.print_footercenter

        print.printer_hp_deskjet_845c_series.print_footerleft
        &PT

        print.printer_hp_deskjet_845c_series.print_footerright
        &D

        print.printer_hp_deskjet_845c_series.print_headercenter

        print.printer_hp_deskjet_845c_series.print_headerleft
        &T

        print.printer_hp_deskjet_845c_series.print_headerright
        &U

        print.printer_hp_deskjet_845c_series.print_in_color
        true

        print.printer_hp_deskjet_845c_series.print_margin_bottom
        0.5

        print.printer_hp_deskjet_845c_series.print_margin_left
        0.5

        print.printer_hp_deskjet_845c_series.print_margin_right
        0.5

        print.printer_hp_deskjet_845c_series.print_margin_top
        0.5

        print.printer_hp_deskjet_845c_series.print_oddpages
        true

        print.printer_hp_deskjet_845c_series.print_orientation
        0

        print.printer_hp_deskjet_845c_series.print_pagedelay
        500

        print.printer_hp_deskjet_845c_series.print_paper_data
        1

        print.printer_hp_deskjet_845c_series.print_paper_height
        11.00

        print.printer_hp_deskjet_845c_series.print_paper_size
        6881312

        print.printer_hp_deskjet_845c_series.print_paper_size_type
        0

        print.printer_hp_deskjet_845c_series.print_paper_size_unit
        0

        print.printer_hp_deskjet_845c_series.print_paper_width
        8.50

        print.printer_hp_deskjet_845c_series.print_reversed
        false

        print.printer_hp_deskjet_845c_series.print_scaling
        1.00

        print.printer_hp_deskjet_845c_series.print_shrink_to_fit
        true

        print.printer_hp_deskjet_845c_series.print_to_file
        false

        print.printer_hp_deskjet_845c_series.print_unwriteable_margin_bottom
        0

        print.printer_hp_deskjet_845c_series.print_unwriteable_margin_left
        0

        print.printer_hp_deskjet_845c_series.print_unwriteable_margin_right
        0

        print.printer_hp_deskjet_845c_series.print_unwriteable_margin_top
        0

        privacy.popups.first_popup
        false

        privacy.popups.prefill_whitelist
        false

        privacy.popups.remove_blacklist
        false

        privacy.sanitize.migrateFx3Prefs
        true

        security.disable_button.changePassword
        false

        security.disable_button.resetPassword
        false

        security.password_lifetime
        0

        security.warn_viewing_mixed
        false
(Reporter)

Comment 1

9 years ago
added by originator:
Looks like 'clear cache' clears it.
Which is  a usable workaround.
Tho IE does not seem to require Clear Cache use...

best
Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html
Whiteboard: [CLOSEME 2011-1-30]
No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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