If FF is left up overnight w/ mail.yahoo.com open, it hard freezes

RESOLVED INCOMPLETE

Status

()

--
critical
RESOLVED INCOMPLETE
9 years ago
8 years ago

People

(Reporter: thesamim, Unassigned)

Tracking

({hang, perf, stackwanted})

3.6 Branch
x86_64
Windows Vista
hang, perf, stackwanted
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme 2010-07-11] please attach stacktrace file with symbols, URL)

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.4) Gecko/20100413 Firefox/3.6.4 ( .NET CLR 3.5.30729; .NET4.0E)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.4) Gecko/20100413 Firefox/3.6.4 ( .NET CLR 3.5.30729; .NET4.0E)

Happens every night. Only way to kill is through task manager.

Last Crash Id: bp-af29baa5-4de9-4ed2-baa3-ad8522100427 (But I'm not sure it's relate.

Noticing progressive degradation of performance the longer Firefox is up.

Reproducible: Always

Steps to Reproduce:
1. open http://mail.yahoo.com
2. let sit over night
3. attempt to do anything with Firefox.
Actual Results:  
Firefox does not respond at all.

Expected Results:  
Firefox should respond normally.

Progressive degradation also happening on Windows 7 64bit.



  Application Basics

        Name
        Firefox

        Version
        3.6.4

        Profile Directory

          Open Containing Folder

        Installed Plugins

          about:plugins

        Build Configuration

          about:buildconfig

  Extensions

        Name

        Version

        Enabled

        ID

        Norton IPS
        1.0
        true
        {8545daff-ad1e-493f-a37e-eed1ac79682b}

        Java Console
        6.0.12
        true
        {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}

        Java Console
        6.0.14
        true
        {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}

        Java Console
        6.0.15
        true
        {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

        Better Gmail 2
        1.1.1
        true
        bettergmail2@ginatrapani.org

        CheckPlaces
        2.2.1
        true
        checkplaces@andyhalford.com

        Firebug
        1.5.3
        true
        firebug@software.joehewitt.com

        Xmarks
        3.6.14
        true
        foxmarks@kei.com

        LogMeIn, Inc. Remote Access Plugin
        1.0.0.464
        false
        LogMeInClient@logmein.com

        Move Media Player
        1.0.0.071303000004
        true
        moveplayer@movenetworks.com

        netbeans-firefox-extension
        0.6
        true
        netbeans-firefox-extension@netbeans.org

        Cooliris
        1.11.7
        true
        piclens@cooliris.com

        PlacesCleaner
        0.3.5.1
        true
        PlacesCleaner@sto.tw

        SortPlaces
        1.6.7
        true
        sortplaces@andyhalford.com

        Microsoft .NET Framework Assistant
        1.2.1
        true
        {20a82645-c095-46ed-80e3-08825760534b}

        IE Tab
        1.5.20090525
        false
        {77b819fa-95ad-4f2c-ac7c-486b356188a9}

        Hyperwords
        6.0.2
        true
        {9A752782-D706-479b-98F8-3F66BF921692}

        Web Developer
        1.1.8
        true
        {c45c406e-ab73-11d8-be73-000a95be3b12}

        Greasemonkey
        0.8.20100408.6
        true
        {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

        Norton Toolbar
        3.7.2
        true
        {7BA52691-1876-45ce-9EE6-54BCB3B04BBC}

        Google Gears
        0.5.36.0
        true
        {000a9d1c-beef-4f90-9363-039d445309b8}

        Java Console
        6.0.18
        true
        {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}

  Modified Preferences

      Name

      Value

        accessibility.browsewithcaret
        true

        accessibility.typeaheadfind.flashBar
        0

        browser.places.leftPaneFolderId
        -1

        browser.places.smartBookmarksVersion
        2

        browser.startup.homepage
        www.google.com

        browser.startup.homepage_override.mstone
        rv:1.9.2.4

        extensions.lastAppVersion
        3.6.4

        general.useragent.extra.microsoftdotnet
        ( .NET CLR 3.5.30729; .NET4.0E)

        javascript.options.strict
        true

        network.cookie.prefsMigrated
        true

        network.image.imageBehavior
        0

        places.last_vacuum
        1268799698

        print.print_printer
        DaddyPrint

        print.printer_CutePDF_Writer.print_bgcolor
        false

        print.printer_CutePDF_Writer.print_bgimages
        false

        print.printer_CutePDF_Writer.print_command

        print.printer_CutePDF_Writer.print_downloadfonts
        false

        print.printer_CutePDF_Writer.print_edge_bottom
        0

        print.printer_CutePDF_Writer.print_edge_left
        0

        print.printer_CutePDF_Writer.print_edge_right
        0

        print.printer_CutePDF_Writer.print_edge_top
        0

        print.printer_CutePDF_Writer.print_evenpages
        true

        print.printer_CutePDF_Writer.print_footercenter

        print.printer_CutePDF_Writer.print_footerleft
        &PT

        print.printer_CutePDF_Writer.print_footerright
        &D

        print.printer_CutePDF_Writer.print_headercenter

        print.printer_CutePDF_Writer.print_headerleft
        &T

        print.printer_CutePDF_Writer.print_headerright
        &U

        print.printer_CutePDF_Writer.print_in_color
        true

        print.printer_CutePDF_Writer.print_margin_bottom
        0.5

        print.printer_CutePDF_Writer.print_margin_left
        0.5

        print.printer_CutePDF_Writer.print_margin_right
        0.5

        print.printer_CutePDF_Writer.print_margin_top
        0.5

        print.printer_CutePDF_Writer.print_oddpages
        true

        print.printer_CutePDF_Writer.print_orientation
        0

        print.printer_CutePDF_Writer.print_pagedelay
        500

        print.printer_CutePDF_Writer.print_paper_data
        1

        print.printer_CutePDF_Writer.print_paper_height
        11.00

        print.printer_CutePDF_Writer.print_paper_size_type
        0

        print.printer_CutePDF_Writer.print_paper_size_unit
        0

        print.printer_CutePDF_Writer.print_paper_width
        8.50

        print.printer_CutePDF_Writer.print_reversed
        false

        print.printer_CutePDF_Writer.print_scaling
        1.00

        print.printer_CutePDF_Writer.print_shrink_to_fit
        true

        print.printer_CutePDF_Writer.print_to_file
        false

        print.printer_CutePDF_Writer.print_unwriteable_margin_bottom
        0

        print.printer_CutePDF_Writer.print_unwriteable_margin_left
        0

        print.printer_CutePDF_Writer.print_unwriteable_margin_right
        0

        print.printer_CutePDF_Writer.print_unwriteable_margin_top
        0

        print.printer_DaddyPrint.print_bgcolor
        false

        print.printer_DaddyPrint.print_bgimages
        false

        print.printer_DaddyPrint.print_command

        print.printer_DaddyPrint.print_downloadfonts
        false

        print.printer_DaddyPrint.print_edge_bottom
        0

        print.printer_DaddyPrint.print_edge_left
        0

        print.printer_DaddyPrint.print_edge_right
        0

        print.printer_DaddyPrint.print_edge_top
        0

        print.printer_DaddyPrint.print_evenpages
        true

        print.printer_DaddyPrint.print_footercenter

        print.printer_DaddyPrint.print_footerleft
        &PT

        print.printer_DaddyPrint.print_footerright
        &D

        print.printer_DaddyPrint.print_headercenter

        print.printer_DaddyPrint.print_headerleft
        &T

        print.printer_DaddyPrint.print_headerright
        &U

        print.printer_DaddyPrint.print_in_color
        true

        print.printer_DaddyPrint.print_margin_bottom
        0.5

        print.printer_DaddyPrint.print_margin_left
        0.5

        print.printer_DaddyPrint.print_margin_right
        0.5

        print.printer_DaddyPrint.print_margin_top
        0.5

        print.printer_DaddyPrint.print_oddpages
        true

        print.printer_DaddyPrint.print_orientation
        0

        print.printer_DaddyPrint.print_pagedelay
        500

        print.printer_DaddyPrint.print_paper_data
        0

        print.printer_DaddyPrint.print_paper_height
        11.00

        print.printer_DaddyPrint.print_paper_size_type
        0

        print.printer_DaddyPrint.print_paper_size_unit
        0

        print.printer_DaddyPrint.print_paper_width
        8.50

        print.printer_DaddyPrint.print_reversed
        false

        print.printer_DaddyPrint.print_scaling
        1.00

        print.printer_DaddyPrint.print_shrink_to_fit
        true

        print.printer_DaddyPrint.print_to_file
        false

        print.printer_DaddyPrint.print_unwriteable_margin_bottom
        0

        print.printer_DaddyPrint.print_unwriteable_margin_left
        0

        print.printer_DaddyPrint.print_unwriteable_margin_right
        0

        print.printer_DaddyPrint.print_unwriteable_margin_top
        0

        print.printer_MaMaPrinter.print_bgcolor
        false

        print.printer_MaMaPrinter.print_bgimages
        false

        print.printer_MaMaPrinter.print_command

        print.printer_MaMaPrinter.print_downloadfonts
        false

        print.printer_MaMaPrinter.print_edge_bottom
        0

        print.printer_MaMaPrinter.print_edge_left
        0

        print.printer_MaMaPrinter.print_edge_right
        0

        print.printer_MaMaPrinter.print_edge_top
        0

        print.printer_MaMaPrinter.print_evenpages
        true

        print.printer_MaMaPrinter.print_footercenter

        print.printer_MaMaPrinter.print_footerleft
        &PT

        print.printer_MaMaPrinter.print_footerright
        &D

        print.printer_MaMaPrinter.print_headercenter

        print.printer_MaMaPrinter.print_headerleft
        &T

        print.printer_MaMaPrinter.print_headerright
        &U

        print.printer_MaMaPrinter.print_in_color
        true

        print.printer_MaMaPrinter.print_margin_bottom
        0.5

        print.printer_MaMaPrinter.print_margin_left
        0.5

        print.printer_MaMaPrinter.print_margin_right
        0.5

        print.printer_MaMaPrinter.print_margin_top
        0.5

        print.printer_MaMaPrinter.print_oddpages
        true

        print.printer_MaMaPrinter.print_orientation
        0

        print.printer_MaMaPrinter.print_pagedelay
        500

        print.printer_MaMaPrinter.print_paper_data
        0

        print.printer_MaMaPrinter.print_paper_height
        11.00

        print.printer_MaMaPrinter.print_paper_size_type
        0

        print.printer_MaMaPrinter.print_paper_size_unit
        0

        print.printer_MaMaPrinter.print_paper_width
        8.50

        print.printer_MaMaPrinter.print_reversed
        false

        print.printer_MaMaPrinter.print_scaling
        1.00

        print.printer_MaMaPrinter.print_shrink_to_fit
        true

        print.printer_MaMaPrinter.print_to_file
        false

        print.printer_MaMaPrinter.print_unwriteable_margin_bottom
        0

        print.printer_MaMaPrinter.print_unwriteable_margin_left
        0

        print.printer_MaMaPrinter.print_unwriteable_margin_right
        0

        print.printer_MaMaPrinter.print_unwriteable_margin_top
        0

        print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
        false

        print.printer_Microsoft_XPS_Document_Writer.print_bgimages
        false

        print.printer_Microsoft_XPS_Document_Writer.print_command

        print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
        false

        print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
        0

        print.printer_Microsoft_XPS_Document_Writer.print_edge_left
        0

        print.printer_Microsoft_XPS_Document_Writer.print_edge_right
        0

        print.printer_Microsoft_XPS_Document_Writer.print_edge_top
        0

        print.printer_Microsoft_XPS_Document_Writer.print_evenpages
        true

        print.printer_Microsoft_XPS_Document_Writer.print_footercenter

        print.printer_Microsoft_XPS_Document_Writer.print_footerleft
        &PT

        print.printer_Microsoft_XPS_Document_Writer.print_footerright
        &D

        print.printer_Microsoft_XPS_Document_Writer.print_headercenter

        print.printer_Microsoft_XPS_Document_Writer.print_headerleft
        &T

        print.printer_Microsoft_XPS_Document_Writer.print_headerright
        &U

        print.printer_Microsoft_XPS_Document_Writer.print_in_color
        true

        print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
        0.5

        print.printer_Microsoft_XPS_Document_Writer.print_margin_left
        0.5

        print.printer_Microsoft_XPS_Document_Writer.print_margin_right
        0.5

        print.printer_Microsoft_XPS_Document_Writer.print_margin_top
        0.5

        print.printer_Microsoft_XPS_Document_Writer.print_oddpages
        true

        print.printer_Microsoft_XPS_Document_Writer.print_orientation
        0

        print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
        500

        print.printer_Microsoft_XPS_Document_Writer.print_paper_data
        0

        print.printer_Microsoft_XPS_Document_Writer.print_paper_height
        11.00

        print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
        0

        print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
        0

        print.printer_Microsoft_XPS_Document_Writer.print_paper_width
        8.50

        print.printer_Microsoft_XPS_Document_Writer.print_reversed
        false

        print.printer_Microsoft_XPS_Document_Writer.print_scaling
        1.00

        print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
        true

        print.printer_Microsoft_XPS_Document_Writer.print_to_file
        false

        print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
        0

        print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
        0

        print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
        0

        print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
        0

        privacy.cpd.downloads
        false

        privacy.cpd.formdata
        false

        privacy.cpd.history
        false

        privacy.cpd.offlineApps
        true

        privacy.cpd.siteprefs
        false

        privacy.sanitize.migrateFx3Prefs
        true

        privacy.sanitize.timeSpan
        0

        security.warn_viewing_mixed
        false
(Reporter)

Comment 1

9 years ago
http://mail.yahoo.com is definitely the culprit in this instance. Leaving FF up all night with other sites, or the google home page does not result in a freeze. Leaving http://mail.yahoo.com up for any length of time without interaction causes the freeze.

Comment 2

9 years ago
can you get a hang stacktrace?
https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report#Alternative_ways_to_get_a_stacktrace
Keywords: hang

Comment 3

8 years ago
Firefox 3.6.4 frequently becomes unresponsive during normal browsing on Win7 x64.
kamil, your issue is diferent, please go to support.mozilla.com for help.

Comment 5

8 years ago
It freezes when I let Gmail or google analytics run, every 3 or 5 minutes Firefox stop working, I had to use IE,  IE , please !!!!!!!!! I'm desperate enough to do that. I'm on XP and I have another pc on Windows 7 that has the same problem

Comment 6

8 years ago
https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report#Alternative_ways_to_get_a_stacktrace
Keywords: perf, stackwanted
Whiteboard: [closeme 2010-07-11] please attach stacktrace file with symbols
Version: unspecified → 3.6 Branch

Comment 7

8 years ago
same problem that "line" : FF always freeze during loading of gmail "home" page. I must kill FF and use IE to consult my emails !!! :(

my system : win XP pro 2002 SP3 (processor : AMD Athlon 64 3000+ 2Ghz, 2Go RAM)

please... help
No reply, INCOMPLETE. Please retest with Firefox 3.6.8 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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