Firefox auto installed and wiped out my BOOKMARKs THANKS

RESOLVED INCOMPLETE

Status

()

Firefox
Bookmarks & History
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: Garry, Unassigned)

Tracking

3.6 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.4) Gecko/20100413 Firefox/3.6.4 (.NET CLR 3.5.30729)

Bookmarks are gone and I'am not impressed.

Reproducible: Always
What do you mean by auto installed? an update?

bookmarks are never wiped, it's most likely you have some extension that caused that.
Try Safe Mode http://support.mozilla.com/kb/Safe+Mode

you can also take a look at http://support.mozilla.com/kb/Lost+Bookmarks
Component: General → Bookmarks & History
QA Contact: general → bookmarks
(Reporter)

Comment 2

8 years ago
Firefox found a new version 3.6.4 beta and installed. In the install all the files and folders in the Mozilla Firefox in the programs folder were over written and the bookmarks file is a 7k. The Mozilla Firefox 3 Beta 4 folder has a default folder with a empty pref folder
(In reply to comment #2)
>  the bookmarks file is a 7k.

what's the bookmarks file and where did you find it?

> a default folder with a empty pref folder

Not sure what you mean, can you better describe or attach a screenshot?

Btw, your personal data are not stored in the program folder but in a profile folder: http://support.mozilla.com/kb/Managing+profiles
Installing a new version does not touch your profile folder.

Did you try the Safe Mode i suggested above?

Updated

7 years ago
Version: unspecified → 3.6 Branch
No answers, please contact support if the problem is not solved: http://support.mozilla.com/
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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