Closed
Bug 562630
Opened 14 years ago
Closed 12 years ago
FF-3.6.4b Farmville flash crashes reliably in Lorentz plugin-container
Categories
(Core Graveyard :: Plug-ins, defect)
Tracking
(Not tracked)
RESOLVED
INCOMPLETE
People
(Reporter: bflatmaj7th, Unassigned)
References
Details
(Keywords: common-issue+, crash, Whiteboard: [oopp-watchlist])
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.4) Gecko/20100413 Firefox/3.6.4 Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.4) Gecko/20100413 Firefox/3.6.4 Since upgrading to firefox-3.6.4b(Lorentz) Farmville via facebook crashes the plugin-container regularly after running and loading data for some minutes. The flash code runs reliably under firefox-3.6.3. No UI interaction is required to make the plugin crash. libflashplayer 10.0r42 and 10.0r45 both exhibit the problem. Other less demanding flash content works fine. Reproducible: Sometimes Steps to Reproduce: 1. Run farmville flash app via facebook Actual Results: After loading the game and running **** CPU and pulling data from the network for several minutes the plugin crash screen appears (crash reports have been sent via that UI). No UI interaction is required to cause the crash. On flash reload (via crash screen) the same occurs reliably. Depending on game data loaded it does not always crash. Expected Results: Farmville should be as reliable as in firefox-3.6.3. The plugin-container should not be crashing. Flash generally runs but then dies after some minutes. It has some hallmarks of a memory leak or OOM problem. The system in question has 1G RAM. It's Ubuntu-8.04. The firefox install started life at 3.5beta4 and has been upgraded through all intervening versions to 3.6.4b (as of writing). There are no Ubuntu customisation to this firefox install. libflashplayer is 10.0r45. 10.0r42 also crashes the same way. Was working fine in 3.6.3.
https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report
Severity: major → critical
Component: General → Plug-ins
Keywords: crash,
stackwanted
Product: Firefox → Core
QA Contact: general → plugins
Version: unspecified → 1.9.2 Branch
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Comment 2•14 years ago
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Rich, could you go to about:crashes in the location bar and copy/paste the crash ID links associated with this issue?
Could take a few days. It's my wife's farmville account. I moved her back to FF-3.6.3 as it was unusable in 3.6.4.
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Comment 4•14 years ago
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Ping on getting the crash IDs? Type about:crashes in the address bar.
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Comment 5•14 years ago
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Can you retest farmville using 3.6.4 beta build 6? Grab it here: http://www.mozilla.com/en-US/firefox/all-beta.html Please mark this bug blocking 478976 as maybe we need to blacklist libflashplayer driver from using OOPP.
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Comment 6•14 years ago
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Cc'ing ben to get it on his radar.
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Comment 7•14 years ago
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This bug has no breakpad IDs and doesn't reproduce on most machines, not much I can do here...
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Comment 8•14 years ago
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Picking this up.
Assignee: nobody → jet
Status: UNCONFIRMED → ASSIGNED
Ever confirmed: true
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Comment 9•14 years ago
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(In reply to comment #7) > This bug has no breakpad IDs and doesn't reproduce on most machines, not much I > can do here... We're sure it's not globally reproducible?
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Comment 10•14 years ago
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This was one of the most commonly reported issues on SUMO (support.mozilla.com) today. I was able to reproduce this with Flash 10.1 and Firefox 3.6.4 on a clean installation of Windows 7 in vmware. I limited vmware-vmx to about 10% of one CPU core and played a flash video at the same time as I rapidly switched between rooms in the Yoville facebook game. This resulted in a detected hang, with the crash reports: bp-ce1750ee-fa1d-42d6-b810-044972100623 bp-03c90020-e56a-4482-b267-e52a02100623 These reports are similar to crash reports submitted by users on SUMO, including bp-94863e24-2734-4708-98fb-ea5652100623 , bp-5688c449-7a38-4f21-a854-2baee2100623 , bp-c2be7879-207c-48fe-bebf-b9c002100623 , and bp-92116146-2852-4b5d-a694-c00422100623 .
OS: Linux → All
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Updated•14 years ago
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Keywords: common-issue+
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Comment 11•14 years ago
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Signature hang | mozilla::plugins::PPluginInstanceParent::CallNPP_SetWindow(mozilla::plugins::NPRemoteWindow const&)
UUID ce1750ee-fa1d-42d6-b810-044972100623
Time 2010-06-23 17:21:31.709970
Uptime 1553
Install Age 33409 seconds (9.3 hours) since version was first installed.
Product Firefox
Version 3.6.4
Build ID 20100611143157
Branch 1.9.2
OS Windows NT
OS Version 6.1.7600
CPU x86
CPU Info AuthenticAMD family 16 model 4 stepping 2
Crash Reason EXCEPTION_BREAKPOINT
Crash Address 0x6d6b75fd
User Comments
Processor Notes
EMCheckCompatibility False
Related Bugs
OPEN
* Bug 565708 NEW [OOPP] Slow loading plugins crash [@ hang | mozilla::plugins::PPluginInstanceParent::CallNPP_SetWindow(mozilla::plugins::NPRemoteWindow const&) ]
Crashing Thread
Frame Module Signature [Expand] Source
8 xul.dll CrashReporter::CreatePairedMinidumps toolkit/crashreporter/nsExceptionHandler.cpp:1707
9 xul.dll mozilla::plugins::PluginModuleParent::ShouldContinueFromReplyTimeout dom/plugins/PluginModuleParent.cpp:226
10 xul.dll mozilla::ipc::SyncChannel::ShouldContinueFromTimeout ipc/glue/SyncChannel.cpp:261
11 xul.dll mozilla::ipc::RPCChannel::Call ipc/glue/RPCChannel.cpp:210
12 xul.dll mozilla::plugins::PPluginInstanceParent::CallNPP_SetWindow obj-firefox/ipc/ipdl/PPluginInstanceParent.cpp:178
13 xul.dll mozilla::plugins::PluginInstanceParent::NPP_SetWindow dom/plugins/PluginInstanceParent.cpp:433
14 xul.dll mozilla::plugins::PluginModuleParent::NPP_SetWindow dom/plugins/PluginModuleParent.cpp:417
15 xul.dll nsNPAPIPluginInstance::SetWindow modules/plugin/base/src/nsNPAPIPluginInstance.cpp:1429
16 xul.dll nsObjectFrame::PaintPlugin layout/generic/nsObjectFrame.cpp:1830
17 xul.dll nsDisplayPlugin::Paint layout/generic/nsObjectFrame.cpp:1229
18 xul.dll nsDisplayList::Paint layout/base/nsDisplayList.cpp:405
19 xul.dll nsDisplayClip::Paint layout/base/nsDisplayList.cpp:1200
20 xul.dll nsDisplayList::Paint layout/base/nsDisplayList.cpp:405
21 xul.dll nsDisplayClip::Paint layout/base/nsDisplayList.cpp:1200
22 xul.dll nsDisplayList::Paint layout/base/nsDisplayList.cpp:405
23 xul.dll nsDisplayClip::Paint layout/base/nsDisplayList.cpp:1200
24 xul.dll nsDisplayList::Paint layout/base/nsDisplayList.cpp:405
25 xul.dll nsDisplayClip::Paint layout/base/nsDisplayList.cpp:1200
26 xul.dll nsDisplayList::Paint layout/base/nsDisplayList.cpp:405
27 xul.dll nsDisplayClip::Paint layout/base/nsDisplayList.cpp:1200
28 xul.dll nsDisplayList::Paint layout/base/nsDisplayList.cpp:405
29 xul.dll nsDisplayClip::Paint layout/base/nsDisplayList.cpp:1200
30 xul.dll nsLayoutUtils::PaintFrame layout/base/nsLayoutUtils.cpp:1145
31 xul.dll PresShell::Paint layout/base/nsPresShell.cpp:5844
32 xul.dll nsViewManager::RenderViews view/src/nsViewManager.cpp:533
33 xul.dll nsViewManager::Refresh view/src/nsViewManager.cpp:492
34 xul.dll nsViewManager::DispatchEvent view/src/nsViewManager.cpp:1008
35 xul.dll HandleEvent view/src/nsView.cpp:167
36 xul.dll nsWindow::DispatchEvent widget/src/windows/nsWindow.cpp:2979
37 xul.dll nsWindow::DispatchWindowEvent widget/src/windows/nsWindow.cpp:3012
38 xul.dll nsWindow::OnPaint widget/src/windows/nsWindowGfx.cpp:563
39 xul.dll nsWindow::ProcessMessage widget/src/windows/nsWindow.cpp:4028
40 xul.dll nsWindow::WindowProc widget/src/windows/nsWindow.cpp:3727
Signature hang | F_836418660______________
UUID 03c90020-e56a-4482-b267-e52a02100623
Process Type plugin Version: Filename: NPSWF32.dll
Time 2010-06-23 17:21:31.637593
Uptime 1530
Install Age 33408 seconds (9.3 hours) since version was first installed.
Product Firefox
Version 3.6.4
Build ID 20100611143157
Branch 1.9.2
OS Windows NT
OS Version 6.1.7600
CPU x86
CPU Info AuthenticAMD family 16 model 4 stepping 2
Crash Reason EXCEPTION_BREAKPOINT
Crash Address 0x6b6adf75
User Comments
Processor Notes
EMCheckCompatibility False
Crashing Thread
Frame Module Signature [Expand] Source
0 NPSWF32.dll F_836418660______________ F_1009518266___________________________________________________________:581
1 NPSWF32.dll F_103007479__________________
2 NPSWF32.dll F_632545334___________________ F_1207548910______________________________________________________:840
3 NPSWF32.dll F1905979889______________ F1966372949__________________________________________________:1530
4 NPSWF32.dll F1151864417___________ F1966372949__________________________________________________:1664
5 ntdll.dll RtlQueryPerformanceCounter
6 NPSWF32.dll F1413541200_____________________________ F1966372949__________________________________________________:3249
7 NPSWF32.dll F_458799790____________________ F1966372949__________________________________________________:1246
8 NPSWF32.dll F_295103838___________________ F_1207548910______________________________________________________:391
9 NPSWF32.dll F_875177159_________________________________________________________________ F_662231823__________________________________________:3133
10 NPSWF32.dll NPSWF32.dll@0xe27ff
Filename Version Debug Identifier Debug Filename
NPSWF32.dll 10.1.53.64 547FB6F990234E7FAABA5DE4C9F5BB911 NPSWF32.pdb
Signature hang | F_839780673_______________________________
UUID 5688c449-7a38-4f21-a854-2baee2100623
Process Type plugin Version: Filename: NPSWF32.dll
Time 2010-06-23 15:32:28.194993
Uptime 439
Install Age 10380 seconds (2.9 hours) since version was first installed.
Product Firefox
Version 3.6.4
Build ID 20100611143157
Branch 1.9.2
OS Windows NT
OS Version 6.0.6000
CPU x86
CPU Info GenuineIntel family 6 model 22 stepping 1
Crash Reason EXCEPTION_BREAKPOINT
Crash Address 0x60bc070e
User Comments
Processor Notes
EMCheckCompatibility False
Crashing Thread
Frame Module Signature [Expand] Source
0 NPSWF32.dll F_839780673_______________________________ F1694324868________________________________________________________________:156
1 NPSWF32.dll F_52314563___________________________ F1694324868________________________________________________________________:117
2 NPSWF32.dll F_690114978___________________________ F1694324868________________________________________________________________:645
3 NPSWF32.dll F_2007227218_______________________________________________________________ F1421881772___________________________________________________:699
4 NPSWF32.dll F_885368022_________________________________________________________________ F1421881772___________________________________________________:635
5 NPSWF32.dll F_199381252__________________________________________________ F600220534________________________________________________:60
6 NPSWF32.dll F1718619081___________________________________________________________________ F600220534________________________________________________:37
7 NPSWF32.dll F1683804747________________________________________________________ F1799506304____________________________________________________________:796
8 NPSWF32.dll F1683804747________________________________________________________ F1799506304____________________________________________________________:796
9 NPSWF32.dll F1683804747________________________________________________________ F1799506304____________________________________________________________:796
10 NPSWF32.dll F1683804747________________________________________________________ F1799506304____________________________________________________________:796
11 NPSWF32.dll F1589209846_______________________________________________ F_1194000647___________________________________________________________:101
12 @0x9491da9
13 @0x4a1c254
14 @0x500c1ee
15 @0x949224e
16 NPSWF32.dll F_966691389_____________________________ F1214187452_____________________________________________________________:162
17 NPSWF32.dll F_622687854_________________________________________________________________________________ F1728092940________________________________________________________:1711
18 NPSWF32.dll F1548592798________________________________________________________________________________________________________________________________ F1728092940________________________________________________________:1415
19 NPSWF32.dll F480148250____________________________________________________________________ F1728092940________________________________________________________:1226
20 NPSWF32.dll F1542182228_____________________________________________________ F808970865_______________________________________________________________:22853
21 @0x94923b2
22 @0x948c6ce
23 @0x92f6f12
24 NPSWF32.dll F_966691389_____________________________ F1214187452_____________________________________________________________:162
25 NPSWF32.dll F_622687854_________________________________________________________________________________ F1728092940________________________________________________________:1711
26 NPSWF32.dll F1548592798________________________________________________________________________________________________________________________________ F1728092940________________________________________________________:1415
27 NPSWF32.dll F480148250____________________________________________________________________ F1728092940________________________________________________________:1226
28 NPSWF32.dll F1542182228_____________________________________________________ F808970865_______________________________________________________________:22853
29 @0x948c8ce
30 @0x948c9c2
31 @0x92f6f8e
32 NPSWF32.dll F_966691389_____________________________ F1214187452_____________________________________________________________:162
33 NPSWF32.dll F_622687854_________________________________________________________________________________ F1728092940________________________________________________________:1711
34 NPSWF32.dll F1548592798________________________________________________________________________________________________________________________________ F1728092940________________________________________________________:1415
35 NPSWF32.dll F480148250____________________________________________________________________ F1728092940________________________________________________________:1226
36 NPSWF32.dll F1542182228_____________________________________________________ F808970865_______________________________________________________________:22853
37 @0x948ea41
38 @0x948f0f2
39 @0x948cc3e
40 NPSWF32.dll F_966691389_____________________________ F1214187452_____________________________________________________________:162
41 NPSWF32.dll F_622687854_________________________________________________________________________________ F1728092940________________________________________________________:1711
42 NPSWF32.dll F1548592798________________________________________________________________________________________________________________________________ F1728092940________________________________________________________:1415
43 NPSWF32.dll F_1351586991___________________________________________________________________________________________________________________________________ F1728092940________________________________________________________:1376
44 NPSWF32.dll F_905983895___________________________________________________________________________________________________________________________________ F1728092940________________________________________________________:1333
45 NPSWF32.dll F1813038804____________________________________________________________________ F1728092940________________________________________________________:2857
46 NPSWF32.dll F_128691034__________________________ F1264136740_______________________________________________:1038
47 NPSWF32.dll F_952291715____________________________ F1264136740_______________________________________________:359
48 NPSWF32.dll F1918705717______________________________ F1554174674_____________________________________________________:300
49 NPSWF32.dll F_655494733_______________________________________ F1554174674_____________________________________________________:461
50 user32.dll InternalCallWinProc
51 user32.dll UserCallWinProcCheckWow
52 user32.dll DispatchMessageWorker
53 user32.dll DispatchMessageW
54 xul.dll base::MessagePumpForUI::ProcessMessageHelper ipc/chromium/src/base/message_pump_win.cc:365
NPSWF32.dll 10.1.53.64 547FB6F990234E7FAABA5DE4C9F5BB911 NPSWF32.pdb
Signature hang | kernel32.dll@0x47376
UUID 92116146-2852-4b5d-a694-c00422100623
Process Type plugin Version: Filename: NPSWF32.dll
Time 2010-06-23 15:25:03.80216
Uptime 62
Install Age 9933 seconds (2.8 hours) since version was first installed.
Product Firefox
Version 3.6.4
Build ID 20100611143157
Branch 1.9.2
OS Windows NT
OS Version 6.0.6000
CPU x86
CPU Info GenuineIntel family 6 model 22 stepping 1
Crash Reason EXCEPTION_BREAKPOINT
Crash Address 0x76b87376
User Comments
Processor Notes
EMCheckCompatibility False
Crashing Thread
Frame Module Signature [Expand] Source
0 kernel32.dll kernel32.dll@0x47376
1 NPSWF32.dll F1786948743_______________________________ F1913395733___________________________________________________________:195
2 NPSWF32.dll F721605407_________ F1430691385__________________________________________:9778
3 NPSWF32.dll F350172006_____________
4 NPSWF32.dll F_632545334___________________ F_1207548910______________________________________________________:840
5 NPSWF32.dll F1905979889______________ F1966372949__________________________________________________:1531
6 NPSWF32.dll F1151864417___________ F1966372949__________________________________________________:1664
7 kernel32.dll kernel32.dll@0x482a3
8 NPSWF32.dll F1413541200_____________________________ F1966372949__________________________________________________:3249
9 NPSWF32.dll F_458799790____________________ F1966372949__________________________________________________:1246
10 NPSWF32.dll F_295103838___________________ F_1207548910______________________________________________________:391
11 NPSWF32.dll F1934981952_______________ F1966372949__________________________________________________:1379
12 NPSWF32.dll F_1595386566_____________________________ F1966372949__________________________________________________:1427
13 NPSWF32.dll F726882205__________________ F573434370__________________________________________:14585
14 NPSWF32.dll F_875177159_________________________________________________________________ F_662231823__________________________________________:2879
15 NPSWF32.dll NPSWF32.dll@0xe27ff
NPSWF32.dll 10.1.53.64 547FB6F990234E7FAABA5DE4C9F5BB911 NPSWF32.pdbKeywords: stackwanted
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Comment 12•14 years ago
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since i updated firefox 3.6.4.farmville crashes and it say adobe flash plugin crashed
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Comment 13•14 years ago
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I was able to reproduce this in the QA lab on older Windows XP hardware. I had Erica log on to her Farmville account using 3.6.4, and right off it crashed. Rolled back to 3.6.3 and it worked fine. I have crash reports if they are needed.
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Comment 14•14 years ago
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It might be a top crash before too long.. confirming my experience with users that we had a lot of SUMO/Mozillazine forum requests for this after it went out. And upgrading Flash to 10.1.53.64 didn't help most people.
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Comment 15•14 years ago
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The crashes in Comment 13 were generated with a machine that was running Shockwave Flash 10.0 r45. Adding my crash and hang since they are a bit different than what has already been added here: http://crash-stats.mozilla.com/report/index/bp-38631b48-d284-48d0-8304-65e9c2100625 http://crash-stats.mozilla.com/report/index/23097856-46da-4479-a643-e02c42100625
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Comment 16•14 years ago
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Even though we will be frozen for 3.6.6 tonight we would still take a fix for this if the risk isn't too great.
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Comment 17•14 years ago
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When playing farmville on facebook and Zynga the game loads then when you continue to play it says flash player plugin crashed.
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Comment 18•14 years ago
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I have two instances of Flash plugin hanging with the same browser signature as in Comment 11 so I'll post here rather than opening a new bug. My hangs are not related to Farmville however. Browser: bp-0cfac6ec-6b83-4150-9f19-52acc2100624 Plugin: bp-b69f33d1-b453-4ba7-98f1-9defe2100624 [@ hang | F30484081___________________________________________ ] Browser: bp-3fd8705e-c239-4f5e-ace9-8efc72100624 Plugin: bp-e8be64c3-e297-4605-a4a3-7c8192100624 [@ hang | F1786948743_______________________________ ]
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Comment 19•14 years ago
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here, check this out: https://support.mozilla.com/forum/1/656709
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Comment 20•14 years ago
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Do we know if this is still a problem even with 3.6.8?
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Comment 21•14 years ago
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have we ruled out the 3.6.4 10sec timeout crasher as outlined here: https://support.mozilla.com/en-US/kb/The+Adobe+Flash+plugin+has+crashed
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Comment 22•14 years ago
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I know 3.6.6 addressed that specificness of that issue to bump it to 45. Though we don't know if users are still seeing issues after that.
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Comment 23•12 years ago
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3.6 unsupported, so does this reproduce in newer version?
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Updated•12 years ago
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Assignee: bugs → nobody
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Comment 24•12 years ago
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Please confirm if this still reproduces with the latest supported Flash Player. Note that Zynga may have updated their content to use Flash Player 11 capabilities (not supported on Linux e.g Farmville 2 uses the MoleHill API set.)
Status: ASSIGNED → NEW
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Updated•12 years ago
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Status: NEW → ASSIGNED
Flags: needinfo?
Whiteboard: [oopp-watchlist] → [closeme 2012-12-01][oopp-watchlist]
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Comment 25•12 years ago
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Resolved per whiteboard
Status: ASSIGNED → RESOLVED
Closed: 12 years ago
Flags: needinfo?
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2012-12-01][oopp-watchlist] → [oopp-watchlist]
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Updated•2 years ago
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Product: Core → Core Graveyard
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Description
•