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Downlaoding the PDF magazine always causes Firefox to freeze

RESOLVED INCOMPLETE

Status

()

Firefox
General
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: David, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2011-1-30], URL)

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)

Go to the home page and click on "Download Low" for the small version of the magazine.  The Adobe window opens and starts to download but after about 1.5Mb, the whole thing freezes and task manager needed!  IE has no problem downloading it.  Same in other sites with larger PDF files.

Reproducible: Always

Steps to Reproduce:
1.go to www.railwayherald.org
2.click on "Download Low" in the Latest Issue section
3.wait.
Actual Results:  
Firefox freezes and reboot needed

Expected Results:  
Opened the file in Adobe

Happens on my other computer too, running the same OS and version of Firefox.  Friends have the same issue.
this is WFM using Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.2.4) Gecko/20100413 Firefox/3.6.4 ID:20100413172113 and nppdf32.dll version 9.3.2.163.

please check your version of the adobe acrobat plugin via tools/addons/plugins.
you can get the latest acrobat reader here: http://get.adobe.com/reader/
Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html
Whiteboard: [CLOSEME 2011-1-30]
No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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