can receive e-mail, but can't send

RESOLVED INCOMPLETE

Status

RESOLVED INCOMPLETE
9 years ago
8 years ago

People

(Reporter: lynn, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [support?])

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.4; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3
Build Identifier: 

used Thunderbird for years without problems until I updated last week. I'm not good with computers. Already contacted my web host. Should not be a problem from them.

Reproducible: Always

Steps to Reproduce:
1.write a new e-mail
2.use reply button
3.or use write button
Actual Results:  
window appears that says it can't be sent. "SMTP server is unknown

Expected Results:  
same

Comment 1

9 years ago
This should indicate that the server name is wrong. Did you double-check that it's exactly what has been specified by the provider? No additional spaces or other characters in the name?

Another frequently seen problem is with security software, e.g., firewalls. After updating software, they may require to re-authorize access to the internet. In this case, even a simple server lookup may fail.
Whiteboard: [support?]

Comment 2

8 years ago
no reponse to comment 1, so => incomplete
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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