segmentation fault attempting to download messages from imap.aol.com

RESOLVED INCOMPLETE

Status

Thunderbird
General
--
critical
RESOLVED INCOMPLETE
8 years ago
8 years ago

People

(Reporter: Chris Slade, Unassigned)

Tracking

({crash, stackwanted})

x86_64
Linux
crash, stackwanted

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [has stacktrace][needs protocol log])

Attachments

(1 attachment, 1 obsolete attachment)

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.3) Gecko/20100416 Mandriva Linux/1.9.2.3-0.2mdv2010.0 (2010.0) Firefox/3.6.3
Build Identifier: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.9) Gecko/20100422 Mandriva/3.0.4-0.4mdv2010.0 (2010.0) Thunderbird/3.0.4

Fails to connect to IMAP server and download messages. When attempting download, Thunderbird crashes with following message on the konsole:

DOUBLE-CLICK: 400 --> -1 THRESHOLD: 8 --> -1 LoadPlugin: failed to initialize shared library /usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0.x86_64/jre/lib/amd64/IcedTeaPlugin.so [libxul.so: cannot open shared object file: No such file or directory]
/usr/lib64/thunderbird-3.0.4/run-mozilla.sh: line 131: 21349 Segmentation fault      "$prog" ${1+"$@"}

The files IcedTeaPlugin.so & libxul.so both exist.

There are no problems with POP accounts.

Reproducible: Always

Steps to Reproduce:
1.Open thunderbird
2.Expand AIM account folder tree
3.Click on inbox (note, automatic downloading of messages disabled, otherwise application crashes immediately)
Actual Results:  
Window closed. Error message appears on konsole.

Expected Results:  
Downloaded messages from imap.aim.com

Output from uname -a

Linux localhost 2.6.31.13-desktop-1mnb #1 SMP Tue Apr 27 20:37:44 EDT 2010 x86_64 AMD Athlon(tm) 64 X2 Dual Core Processor 5200+ GNU/Linux
(Reporter)

Comment 1

8 years ago
Created attachment 444977 [details]
useless

Comment 2

8 years ago
Comment on attachment 444977 [details]
useless

we need a stack trace, not a system call trace
Attachment #444977 - Attachment description: output from "strace thunderbird" → useless
Attachment #444977 - Attachment is obsolete: true

Comment 3

8 years ago
https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report#Linux

Note that if you're using a distro build you actually *must* install the debug symbols for your thunderbird. this means that you *must* follow the instructions that are listed by gdb. if you don't, someone will yell at you. please don't make someone yell at you.
Severity: major → critical
Keywords: realplayer, stackwanted

Updated

8 years ago
Keywords: realplayer → crash
(Reporter)

Comment 4

8 years ago
Created attachment 445132 [details]
output from "thunderbird -g", including bt information
(In reply to comment #4)
> Created an attachment (id=445132) [details]
> output from "thunderbird -g", including bt information

Chris this still lacks symbols can you make sure to install the debug symbols (see http://wiki.mandriva.com/en/Development/Howto/Software_Crash on how to achieve that).

Comment 6

8 years ago
Chris, does this crash still occur for you for version 3.1?
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [has stacktrace][needs protocol log]
Version: unspecified → 3.0
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