565623 - Cannot send mail: SMTP timeout on every message

Status: RESOLVED INVALID

(MailNews Core :: Networking: SMTP, defect)

Description

[Steven Lewis]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3
Build Identifier: Thunderbird 3.0.4

Sending of message failed.
The message could not be sent because the connection to SMTP server smtp.gmail.com timed out. Try again or contact your network administrator.


This has only started happening in the last 3 days, and I try it each day with the same results, also Yesterday on day 3 of this problem I downloaded the newest version of Thunderbird 3.0.4 still the same problem as before.

Reproducible: Always

Steps to Reproduce:
1.write new email, include subject line and my text of my message
2.The I include 2 attachments 1. is a word document the 2. is a PDF document
3.Get my email address to send to, and proceed to click SEND, nothing happens so I save the draft and try these steps again, until I'm frustrated and then I decide not to send email, which I can't keep doing 
Actual Results:  
Sending of message failed.
The message could not be sent because the connection to SMTP server smtp.gmail.com timed out. Try again or contact your network administrator.

Expected Results:  
Sent my email to the desired address and put that composed email into my SENT folder, which it did not

Comment 1

[Tony Mechelynck [:tonymec]]

The next time this happens:

Hypothesis I: Under "Account Settings" (which is a submenu of "Tools" on Windows IIRC), scroll down to the bottom, and under "Outgoing server (SMTP)" check that smtp.gmail.com is defined as using port 587 and STARTTLS. For details, see near the bottom of http://mail.google.com/support/bin/answer.py?answer=13285 (the picture may be slightly different from what you see, if it was taken with an older version of Thunderbird, or on a different OS).

Hypothesis II:
1. Check whether your modem is connected, e.g. by trying to browse some site with a browser. (If your modem is down, reconnect it, then check again.)
2. Check whether Thunderbird is online (If it isn't, click the plug-like statusbar icon.)
3. Once (or if) your modem is connected and Thunderbird online, try sending again. If it works, there's no bug.
4. If you still can't send, try turning Thunderbird offline then back online again. If you can _then_ send, this is a dupe of bug 465204.

Hypothesis III: your ISP might recently have blocked SMTP connections other than to its own servers (mine has). The way to test that is as follows:
1. In your "Account settings", scroll down the list of accounts until you come to "Outgoing server (SMTP)", and make sure that there is an entry for your (main) ISP's outgoing mail server, and that it is correctly defined. (If there isn't, you may perhaps need to click "Advanced" to add it: it _is_ possible to configure more than one SMTP server.)
2. Still under "Account settings", but on the main page for the Google mail server, near the bottom, set the "Outgoing server (SMTP)" to the one for your ISP.
Then try to send a mail from your gmail account.

Comment 2

[Wayne Mery (:wsmwk)]

if you still have trouble, please visit http://getsatisfaction.com/mozilla_messaging