566197 - Opening Outlook 2003 while Thunderbird is running deletes incoming mail in Thunderbird

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Trevor Baker]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.5pre) Gecko/20100430 Thunderbird/3.1b2

I am testing Thunderbird against my existing Outlook2003 setup
Thunderbird receives a new email - if I then open Outlook the new email is shown in Outlook and immediately deleted from Thunderbird inbox

Reproducible: Always

Steps to Reproduce:
1.Use Thunderbird to receive mail but dont read it
2.Open Outlook 2003
3.Switch to Thunderbird and inbox will be empty

Comment 1

[WADA:World Anti-bad-Duping Agency]

Thunderbird and Outlook is absolutely independent client side mailers and their behaviour is absolutely independent. They merely access your mbox on POP3 server or your IMAP folder on IMAP server independently according to your request.
"Phenomenon when you accessed your mbox or IMAP folder on server using Thuberbird and Outlook concurrently or serially" absolutely depends on your setting(==your request on behaviour of a mailer) and your operations.
If you delete a mail from your mbox or IMAP folder on server using a mailer, you can't download mail data in the your mbox or IMAP folder on server using another mailer, because the mail doesn't exist at server any more.

POP3? IMAP?
If POP3, what is your setting of Tb's "Leave messages on server" and similar setting of Outlook?
If IMAP, do you understand what is IMAP?

Comment 2

[Trevor Baker]

The above is not true

When I open Outlook 2003 the received emails in the TB inbox are deleted instantly - both have 'keep messages on server' set

Try it and see

Comment 3

[WADA:World Anti-bad-Duping Agency]

> Thunderbird/3.1b2

Did you use Thunderbird 2 or Thunderbird 3.0 previously and problem started to occur after you started to use Thuderbird 3.1b2?
Or Thuderbird 3.1b2 is first Thunderbird for you?

No answer to question of "POP3? IMAP?". Why?
(As "Leave messages on server" of Tb is setting only for POP3 account, we can know you uses POP3 account, but usually answer of "POP3" is written by bug opener to such question for problem analysis....)

> The above is not true

Which part of my comment #1 is not true?

What phenomenon do you mean by your "immediately deleted from Thunderbird inbox" or "are deleted instantly"?

If Thunderbird's mail directory is used as Oulook's work directry, and if Outlook deletes files in work directory upon startup, phenomenon you stated can happen. Does such interfere by Outlook exists in your environment?

Comment 4

[Trevor Baker]

They are not independent as Outlook 2003 deletes the inbox on TB

I am using TB3 and TB3.1b2 for last 2 weeks and evaluating against Outlook2003

I have tried switching from IMAP to POP3 - same result

Outlook2003 obviously can control TB3 which is worrying

As soon as I open Outlook2003, with TB open and messages in the TB Inbox, the messages are instantly deleted in TB - it is instantaneous, they are gone and cannot be returned

Comment 5

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #4)
> They are not independent as Outlook 2003 deletes the inbox on TB

Roger.

> As soon as I open Outlook2003, with TB open and messages in the TB Inbox, the
> messages are instantly deleted in TB - it is instantaneous, they are gone and
> cannot be returned

What of message is instantly deleted at where?
Thread pane(message list pane) is wiped out? How about mail data which was shown at message pane or standalone window or tab of Tb?
How about Tb's files for mail folder?
Account Settings/Server Settings, Local Directory: is mail directory for the account. Inbox and Inbox.msf is files for mail folder of Inbox.
Is mail data held in file named Inbox? (no extension of .msf)

> they are gone and cannot be returned

If "Leave messages on server" is enabled for both Outlook and Thunderbird, and if Tb's file named popstate.dat(holds UIDL of already downloaded mail of POP3) is deleted, Thunderbird downloads all mails again from POP3 server.
This "re-download of all mail" doesn't occur in your case?

Does problem occur even with new profile?
  1. thunderbird.exe -ProfileManager
     and create a new profile, start with the new profile.
     (never check "don't ask at startup" for testing, please)
  2. Define one of IMAP account or POP3 account.
     - define the POP3 account, and set "Leave messages on server"
       before first access to POP3 server.
     - define an IMAP account
     In both cases, disable any option which will delete mails automatically.
  3. Access mail server using Tb
  4. While Tb is running, start Outlook.

Comment 6

[Trevor Baker]

Any type of message is deleted

Message list pane is wiped

Very small messages only received - your replies are read in TB, opening Outlook2003 causes their immediate deletion

If I have archived them then they remain 

with new profile messages are still deleted

Windows 7 cannot find a file named popstate.dat on my machine!

Comment 7

[WADA:World Anti-bad-Duping Agency]

What did you really do on Outlook's setups and Thunderbird's setups?
If you create .BAT files like next, you can always corrupt both Outlook and Thunderbird, because you owns your PC and you can do anything which affects/corrupts setups of sotwares on your PC.
For example;
(a) a batch to start Tb
    Delete program directory of Outlook, then start Tb
(b) a batch to start Outlook
    Delete program directory of Thunderbird, then start Outlook

Comment 8

[Trevor Baker]

I suggest you try Outlook 2003 and Thunderbird and see how Outlook 2003 deletes the Thunderbird inbox

Comment 9

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #8)
> I suggest you try Outlook 2003 and Thunderbird and see how Outlook 2003 deletes the Thunderbird inbox

To Trevor Baker(bug opener):

Do you really believe that anyone owns Outlook, which is propriately software of MS and charged?
If so, what is your base or evidence of it?

Do you really believe that funny phenomenon you see always occurs on any people who uses Outlook 2003 and Thunderbird 3.0 or 3.1b2?
If so, what is your base or evidence of it?

Comment 10

[Trevor Baker]

Yes - I own a licensed copy of Outlook 2003 and so do millions of other users

I believe that there is a fatal bug in Thunderbird which allows Outlook 2003 to access its in box

Therefore I shall uninstall Thunderbird and not recommend it to others

Comment 11

[Joshua Cranmer [:jcranmer]]

Are you using TB smart folders or the All folders view?

If you are using IMAP, which Inbox got cleared, Local Folders or the account's Inbox?

What are your Outlook settings?

Can you get protocol logs for Thunderbird when the things get cleared?

Do you have antivirus installed and enabled?

It is very unlikely that Outlook is "controlling" Thunderbird; a more likely scenario is that some other software is completely failing when both programs are opened.

Comment 12

[Trevor Baker]

I am a USER of TB and not a programmer, technician owner etc of TB I dont care about how the program works etc - I just want an easy carefree and technically competent install - I installed TB and allowed it to set itself up automatically - after a lot of trouble on my part I found that the old and outdated IMAP protocol was set automatically by TB which means that my Outlook2003 using POP3 and set to delete from the server did exactly that - deleted the mail from the server. The IMAP TB was just a viewer of the mail and not a down loader - hence it vanished instantaneously from the TB inbox - useless and totally frustrating to me as a USER
I have uninstalled TB so please dont bother me any more

Comment 13

[Joshua Cranmer [:jcranmer]]

Well, it looks like you'll never give us enough information to be able to try to fix the problem you're seeing...