567682 - [config] Add bigpond.com (Australia)

Status: RESOLVED FIXED

(Webtools :: ISPDB Database Entries, defect)

Description

[Ben Bucksch (:BenB)]

The following domains seem to belong to them:
bigpond.com      889
bigpond.com.au    41
telstra.com       18
bigpond.net        2
bigpond.net.au   336 (MX extmail.bpbb.bigpond.com)

Comment 1

[Mark Hammond [:markh] [:mhammond]]

Attachment: verified but untested info for bigpond

so what happens now?

Comment 2

[Ben Bucksch (:BenB)]

Mark, we'll need a test account to test the config. If you don't have any nor your friends, can you call the ISP and ask for an account?

Comment 3

[Ben Bucksch (:BenB)]

As for the config:
- Of you're basing this on a webpage with instructions, please post the URL
- Please check whether SSL works (even if not official by ISP)
- username for incoming is missing
- config file is in 1.0 format, we need 1.1, see
  <https://developer.mozilla.org/en/Thunderbird/Autoconfiguration>

Comment 4

[Mark Hammond [:markh] [:mhammond]]

I don't have a test account as such but have a basically unused one of mine - how long do you need the credentials for?

Comment 5

[Ludovic Hirlimann [:Usul]]

Mark works for Momo so he can do the testing with his credentials for us. I'll walk him trhu if needed .

Comment 6

[Mark Hammond [:markh] [:mhammond]]

I went to ispdb.momo.com and found http://ispdb.mozillamessaging.com/details/97 - which is correct.  Exported as xml then hand-edited the new domains and made one or 2 other changes (eg, 'username'->%USERNAME%.  Info url from that report seems to not have been exported for some reason, but is correct.  I probably need to catch ludo on #maildev to finish this off.

Comment 7

[Ludovic Hirlimann [:Usul]]

(In reply to comment #6)
> I went to ispdb.momo.com and found http://ispdb.mozillamessaging.com/details/97
> - which is correct.  Exported as xml then hand-edited the new domains and made
> one or 2 other changes (eg, 'username'->%USERNAME%.  Info url from that report
> seems to not have been exported for some reason, but is correct.  I probably
> need to catch ludo on #maildev to finish this off.

Might be the difference bewteen v1 and v2 file fomats. ispdb.momo only does v1 ... :-(

Comment 8

[Ludovic Hirlimann [:Usul]]

(In reply to comment #3)
> As for the config:
> - Of you're basing this on a webpage with instructions, please post the URL
> - Please check whether SSL works (even if not official by ISP)
> - username for incoming is missing
> - config file is in 1.0 format, we need 1.1, see
>   <https://developer.mozilla.org/en/Thunderbird/Autoconfiguration>

Can't you run the script to update it to 1.1 ? or tell us where the script is ....

Comment 9

[Ben Bucksch (:BenB)]

ludo, the other listed problems are worse.
if I have to convert, generally I do it manually myself. no big deal.

Comment 10

[Mark Hammond [:markh] [:mhammond]]

I need Ludo's help to move this forward...

Comment 11

[Ben Bucksch (:BenB)]

mark, the points 1-3 in my comment 3 are the worst, esp. username and SSL. don't worry about the config file format or anything, just tell me the settings.

Comment 12

[Mark Hammond [:markh] [:mhammond]]

(In reply to comment #3)
> As for the config:
> - Of you're basing this on a webpage with instructions, please post the URL

http://www.bigpond.com/internet/help/email/ is the generic email help page, with a link to http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=672 for client-agnostic instructions.

> - Please check whether SSL works (even if not official by ISP)

SSL works for POP3.  SSL and STARTTLS do not work for SMTP.  No IMAP is offered.

> - username for incoming is missing

The username appears to work as either the full email address, or just the 'username' portion (ie, the portion before the '@')

Please let me know if you need anything else.

Comment 13

[Ben Bucksch (:BenB)]

Thanks.

Comment 14

[Ben Bucksch (:BenB)]

Attachment: config, v2

Mark, could you please test it?

Comment 15

[Mark Hammond [:markh] [:mhammond]]

excuse my ignorance and my lack of google foo - how do I go about testing it?

Comment 16

[Ben Bucksch (:BenB)]

Mark, copy it to <thunderbird-install-dir>/isp/bigpond.com.xml , assuming your email address is @bigpond.com , then set up that account in TB. The config should appear immediately, no network requests.

Comment 17

[Ben Bucksch (:BenB)]

(then of course test whether both mail fetch and mail send works.)

Comment 18

[Mark Hammond [:markh] [:mhammond]]

Those instructions don't seem to work for me.  I created it as bigpond.net.xml in the isp directory and attempted to configure a bigpond.net account, but it seemed to ignore that file and reaches out to the online DB before attempting guessed server names.  I'm using TB "Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.8) Gecko/20100802 Lightning/1.0b2 Thunderbird/3.1.2".  I note the config file has <clientConfig version="1.1"> even though you mentioned it was V2 format, but that may well be expected.

FWIW, the 'isp' directory on my box is at "C:\Program Files (x86)\Mozilla Thunderbird\isp" (64bit Vista) and the files in the ISP directory are now:

1,036 bigpond.net.xml
1,611 rss.rdf
  365 SpamAssassin.sfd
  277 SpamPal.sfd

Comment 19

[Blake Winton (:bwinton) (:☕️)]

So, that indicates to me that there's something wrong with the XML.

Could you set the mail.wizard.logging.console pref to "All", re-run the test, and then check the error console to see what's happening?

Thanks,
Blake.

Comment 20

[Mark Hammond [:markh] [:mhammond]]

Not having much luck :(  I set the mail.wizard.logging.console option to the string "All", but the error console, with "All" selected, is failing to show any messages at all before it starts looking for the online ispdb records.

Comment 21

[Ludovic Hirlimann [:Usul]]

Ben, Blake did any of you test loading the isp file on windows ? (I know I didn't)

Comment 22

[Ben Bucksch (:BenB)]

Sorry. I had forgotten to replace "None" with "plain" socket type (coming from from the ispdb server).
New config attached, this loads for me.

Comment 23

[Ben Bucksch (:BenB)]

Attachment: config, v3

Comment 24

[Ben Bucksch (:BenB)]

Commited as SVN Revision 73691
FIXED

Comment 25

[Mark Hammond [:markh] [:mhammond]]

Sorry for the delay - but the latest attachment WFM.