568160 - Bug 533680 has MORE implications than reported - "won'tfix" is inappropriate answer

Status: VERIFIED DUPLICATE of bug 533680

(Thunderbird :: General, defect)

Description

[David M. Razler]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.9) Gecko/20100317 Thunderbird/3.0.

The "hot" matter, dismissed as trivial by someone over at your end concerning automatic identification of FIOS accounts when an attempt is made to add a new account to Thunderbird causes more than trivial problems for anyone using an otherwise useful and ubiquitous service, as Verizon moves to make FIOS standard.
PROBLEM NOT DISCUSSED: UNLESS (workaround and pain in ass)server is disconnected from machine when any account work is done, T'bird decides a Fios-connected machine is using MAPI protocol. If one is using it to connect to a third-party SMTP ISP as I am, this allows mail to get in, but not out, and may prevent use of independent Usenet servers now that FIOS has seen fit to drop all of them (complaints will be filed soon with FCC) SIMPLE FIX from a Jack Hack Hardware Guy who cannot code his way out of paper bag on anything not using 12, 18 or 36 bits: DO NOT ALLOW/Enable disconnection w/ software switch of ANY wizard, even the start of one, that attempts to set up the system for compatibility of point where Cu meets the glass.
A simple Use Wizard (NOT for FIOS customers not strictly using FIOS accounts)/Manual start-to-finish entry of all data (or simply a wizard that takes nothing off the NIC) would prevent eventually thousands of re-installations as this service is adopted by more users or its principles adopted by other "On-ramp" ISPs offering inexpensive service to folks who do not want to go beyond what is offered. Your answer was particularly offensive to those of us who are "no longer TA's" (as in Temporally Able) a time will come to you, probably before you die that you Mr/Ms TA find yourselves with days on which you have the abilities to move things of Stephan Hawking, but without the cash and servants he has to do anything he wants/needs. Long story on how I got wiped out a decade ago, but there are days I cannot reach around and pull RS-45 connectors - a joke, right? until it happens to you - don't come limping to us, oh new fellow gimp for aid or sympathy. As I said, I rarely code, when I do its in assembler and usually on an obsolete machine - on my good days. The rest of the time, I'm dealing with people who don't even understand about pulling the thing that looks like a big telephone plug, nuking every trace of T'bird because I made a mistake, reinstalling 9 or 10 separate accounts, each with its own personality, 25-random chr. password, and making sure it's perfect, because one mistake from fingers that don't always cooperate and I start all over again. You are not bound by the Americans with Disabilities Act though Verizon, as a common Carrier might be. If the system spreads to Canada, or the EU, they'll just cut out your market share to avoid legal hassles - why not just cut out the "look at setup" part of even the manual wizard. If you've coded well, it *should* be easy. 

Reproducible: Always

Steps to Reproduce:
1.Install T'Bird on a Windows-based machine while it is plugged into a FIOS line or similar service.
2.TRY TO BUILD AN OUTGOING SMTP ACCOUNT.
3.You will fail - and messages will come back from most SMTP ISPs like "tried to connect with wrong greeting"
Actual Results:  
If it's a day when you are walking a thin line between the right amount of pain pills to manage the agony without frying your brain, it is a really painful experience, knowing you have WASTED every part of the day you might be able to do something, when you've scheduled the next day to do the laundry. You will, in US be a lucky person if you do not own a firearm, which you are liable to aim at hardware you scrape to afford or your own body. No **** Joke - chronic pain induced chronic depression and anxiety can make it seem the easy way out.

Expected Results:  
SOME amount of respect for a larger-than-you-believe portion of the community, one you are more than likely to join if you don't go out due to massive stroke, heart attack or the even more painful loss of memory,

It's not the software, stupid - it is the attitude of one or more programmers who lack all empathy, a problem that affects too many in the field.

I am classing the bug CRITICAL. For me it fits the definition, and for some of your other users you have spat in the face of.

For an evidently growing part of your user base, it is.
A decision not to repair means you "do no evil" just about as well as the big ugly G and its Big Brother Doubleclick.

Comment 1

[Matthias Versen [:Matti]]

https://bugzilla.mozilla.org/page.cgi?id=etiquette.html , Point 2.2
Discussions about decisions doesn't belong into bugzilla, use the newsgroups instead.