Firefox crashes when displaying a pdf using the acrobat plugin [@ Acrobat.dll@0x13df63]

RESOLVED INCOMPLETE

Status

Plugins Graveyard
PDF (Adobe)
--
critical
RESOLVED INCOMPLETE
8 years ago
2 years ago

People

(Reporter: yeren, Unassigned, NeedInfo)

Tracking

({crash})

x86
Windows 7
crash

Details

(crash signature, URL)

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; de; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; de; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

Firefox crashes when displaying a pdf using the acrobat plugin.
- when displaying the pdf in a frame ("show pdf in browser" activated in reader or acrobat or both) 
- when displayi8ng the pdf in a separate window ("show pdf in browser" deactivated)

plugin version: 9.3.2.163

Workaround: deactivate the plugin

Further Notes:
- The pdf is displayed before Firefox crashes
- the problem is not present on all systems:
   o 3 systems at home (2 running Win7, one running XP) don't have this problem
   o 2 systems at work (1 running XP, one running Win7) show this problem
   o our IT department states that nearly all computers in the company have this problem
- if the problem exists, it is the same with internet explorer (verion 8, only the pdf tab/window crashes) and google chrome (only the pdf tab/window crashes) 
- 

Reproducible: Always

Steps to Reproduce:
1. activate acrobat plugin
2. go to a website with pdfs (e.g. sciencedirect.com, espacenet.com)
3. click a link to a pdf
-> wait for display and crash..
Actual Results:  
see above

Expected Results:  
show pdf in frame or separated window and _not_ crash

bp-34607249-6ee3-4ab5-a757-dab582100602	02.06.2010	11:40

see also communication in https://bugzilla.mozilla.org/show_bug.cgi?id=536974

What makes this bug so annoying is the combination of
- the pdf being displayed before the crash
- the workaround seriously complicating work on pages that rely heavily on "in-line" pdf display (like espacenet.com)
(Reporter)

Updated

8 years ago
Version: unspecified → 9.x

Comment 1

8 years ago
Signature	Acrobat.dll@0x13df63
UUID	34607249-6ee3-4ab5-a757-dab582100602
Time 	2010-06-02 02:40:18.478011
Uptime	11
Last Crash	33 seconds before submission
Product	Firefox
Version	3.6.3
Build ID	20100401080539
Branch	1.9.2
OS	Windows NT
OS Version	6.1.7600
CPU	x86
CPU Info	GenuineIntel family 6 model 23 stepping 10
Crash Reason	0xc06d007f / 0x00000000
Crash Address	0x76149617
User Comments	
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	KERNELBASE.dll 	RaiseException 	
1 	Acrobat.dll 	Acrobat.dll@0x13df63 	
2 	Acrobat.dll 	Acrobat.dll@0x907598 	
3 	Acrobat.dll 	Acrobat.dll@0x447da5 	
4 	Acrobat.dll 	Acrobat.dll@0x5793f1 	

Filename 	Version 	Debug Identifier 	Debug Filename
nppdf32.dll 	9.3.2.163 	E1708E9B742940A88350E37F2AAB96951 	Nppdf32.pdb
sqlite.dll 	2.8.14.0 		
Acrobat.dll 	9.3.2.163 	20BE352263554048B70445C9195DDB5A2 	Acrobat.pdb
DigSig.DEU 	9.1.0.163 		
ExLang32.DEU 	9.3.0.148 		
EScript.DEU 	9.2.0.124 		
Annots.DEU 	9.1.0.163 		
ccme_base.dll 			
PPKLITE.DEU 	9.3.0.148 		
Acroform.DEU 	9.1.0.163 		
cryptocme2.dll 			
AcroForm.api 	9.3.2.163 	A3C324CAA2D9457AB1D072CC592772F12 	AcroForm.pdb
PPKLite.api 	9.3.2.163 	15E089419CD44581A662C1C21B97D1672 	ppklite.pdb
Annots.api 	9.3.2.163 	06DB426BC2D24860BE1208DD32D8407F2 	Annots.pdb
AGM.dll 	4.18.88.1 	4859CB644B1441C3B961DF69F6EEFEB72 	AGM.pdb
CoolType.dll 	5.5.67.1 	85998616A597414097A116E6F4CEFEAF2 	CoolType.pdb
DigSig.api 	9.3.2.163 	E6C61CE4B1654D70B6AA607A02F480D42 	DigSig.pdb
EScript.api 	9.3.2.163 	A8F1E40AA9C94829863574AC0F84F7C42 	EScript.pdb
sqlite3.dll 	3.6.16.1 	878798F97AFC44A1A981E8B346610C0C1 	sqlite3.pdb
ACE.dll 	2.17.1.1 	459B464CD5F84E1D98C6E6F553EC94462 	ACE.pdb
BIBUtils.dll 	1.1.1.1 	A3154AA5803941FD8193C4488FB51F281 	BIBUtils.pdb
BIB.dll 	1.2.1.1 	20076DEE788D4CFC96F9EB503FC551C42 	BIB.pdb
Keywords: crash
Summary: Firefox crashes when displaying a pdf using the acrobat plugin → Firefox crashes when displaying a pdf using the acrobat plugin [@ Acrobat.dll@0x13df63]
(Assignee)

Updated

7 years ago
Crash Signature: [@ Acrobat.dll@0x13df63]

Comment 2

6 years ago
Does it happen with the latest version of Firefox?
It might be related to bug 714100.
Crash Signature: [@ Acrobat.dll@0x13df63] → [@ acrobat.dll@0x13df63]
this is happen with latest version of firefox
google crome its working fine

Comment 5

4 years ago
(In reply to syedimranahmed4u2001@gmail.com from comment #3)
> this is happen with latest version of firefox
Use the PDF Viewer. See https://support.mozilla.org/kb/view-pdf-files-firefox-without-downloading-them
What version are you using? 
Is this still happening when updating to the newest Acrobat Reader versions?
Can you provide current crash report ids for this? (bp-xxxxx from about:crashes)
Flags: needinfo?(syedimranahmed4u2001)

Comment 7

2 years ago
Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INCOMPLETE
(Assignee)

Updated

2 years ago
Product: Plugins → Plugins Graveyard
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