570120 - Attachments from Microsoft Office 7 will not open if conversion is needed.

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[[e-mail]]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9) Gecko/20100315 Firefox/3.5.9 ( .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9) Gecko/20100317 Thunderbird/3.0.4

When I receive emails that contain attachments made with an earlier version of Microsoft Office 7 the converter file will not work. I am able to use my web-mail access to open the files correctly.  I have re-installed Microsoft office and Thunderbird. This also effects an attachment that I send out. I have MSO 7 and if the person receiving the email has an older version they "sometimes" cannot open. I am not a programmer and hope this description is sufficient.

Reproducible: Sometimes

Steps to Reproduce:
1.Must receive an email with a MSO document made with earlier version than 7
2.
3.

Comment 1

[Ludovic Hirlimann [:Usul]]

Are the file names different , is MSO 7 does .docx files while previous version do .doc ?

Comment 2

[[e-mail]]

This happens when the files are created by MSO 5. I have MSO 7. The files do not usually have the (x) added. When I open them they are blank or do not open at all and state the file is corrupt or will not convert. However I am always able to open them in my webmail application on the same computer.

Comment 3

[Ludovic Hirlimann [:Usul]]

Lisa can you share an email that exhibits the issue  ?

Comment 4

[Wayne Mery (:wsmwk)]

lisa?

Comment 5

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to the previous comment. If you feel this change was made in error, please respond to this bug with your reasons why.