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Attachments from Microsoft Office 7 will not open if conversion is needed.

RESOLVED INCOMPLETE

Status

Thunderbird
General
RESOLVED INCOMPLETE
7 years ago
6 years ago

People

(Reporter: lisa.laberge@dealer.com, Unassigned)

Tracking

({testcase-wanted})

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme 2012-02-23])

(Reporter)

Description

7 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9) Gecko/20100315 Firefox/3.5.9 ( .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9) Gecko/20100317 Thunderbird/3.0.4

When I receive emails that contain attachments made with an earlier version of Microsoft Office 7 the converter file will not work. I am able to use my web-mail access to open the files correctly.  I have re-installed Microsoft office and Thunderbird. This also effects an attachment that I send out. I have MSO 7 and if the person receiving the email has an older version they "sometimes" cannot open. I am not a programmer and hope this description is sufficient.

Reproducible: Sometimes

Steps to Reproduce:
1.Must receive an email with a MSO document made with earlier version than 7
2.
3.
Are the file names different , is MSO 7 does .docx files while previous version do .doc ?
(Reporter)

Comment 2

7 years ago
This happens when the files are created by MSO 5. I have MSO 7. The files do not usually have the (x) added. When I open them they are blank or do not open at all and state the file is corrupt or will not convert. However I am always able to open them in my webmail application on the same computer.
Lisa can you share an email that exhibits the issue  ?
lisa?
Keywords: testcase-wanted
Whiteboard: [closeme 2012-02-23]
RESOLVED INCOMPLETE due to lack of response to the previous comment. If you feel this change was made in error, please respond to this bug with your reasons why.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
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