3.63 fails to start in Win7 64-bit OS

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
critical
RESOLVED INCOMPLETE
8 years ago
8 years ago

People

(Reporter: Alexander Lehming, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme 2010-07-02])

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; Tablet PC 2.0; InfoPath.3)
Build Identifier: 3.63

3.63 fails to start in Win7 64-bit OS

1. Install Firefox 3.63
2. Attempt to launch
3.Firefox Crash screen appears.

Reproducible: Always

Steps to Reproduce:
1. Install Firefox 3.63
2. Attempt to launch
3.Firefox Crash screen appears.
Actual Results:  
Standard install

Expected Results:  
Crash Screen appears

Launch Firefox

Comment 1

8 years ago
Please provide crash ids. https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report#Accessing_crash_report_IDs_outside_of_Firefox

Start > search > paste %APPDATA%\Mozilla\Firefox\Crash Reports\submitted\ > [enter]

Each file in this folder contains one submitted crash report ID. You can check the modified or creation time for each file to discern which crash reports are relevant to your bug report.

Comment 2

8 years ago
Any progress on finding a crash id? If you need assistance getting a crash id, try asking at the Firefox irc channel. http://www.mibbit.com/chat/?server=irc.mozilla.org&channel=%23firefox
Whiteboard: [closeme 2010-07-02]
No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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