Status

()

Firefox
General
--
major
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: Karl Howard, Unassigned)

Tracking

3.6 Branch
x86_64
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2011-06-21])

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

as i am browsing the internet firefox is persistently crashing for no apparent reason i am using windows 7 build 7600 (x64), as i detailed before there is no set pattern to the crashing of the application and firefox is unmodified as far as the about:config page is concerned.

Reproducible: Sometimes

Steps to Reproduce:
browsing the internet generally sometimes the google in built search crashes firefox. if i reload my last session it can crash again but sometimes it doesn't



specs of my pc
OS Name	Microsoft Windows 7 Home Premium
Version	6.1.7600 Build 7600
Other OS Description 	Not Available
OS Manufacturer	Microsoft Corporation
System Name	KARLHOWARD-PC
System Manufacturer	Gigabyte Technology Co., Ltd.
System Model	H55M-S2H
System Type	x64-based PC
Processor	Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz, 3000 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date	Award Software International, Inc. F5, 12/02/2010
SMBIOS Version	2.4
Windows Directory	C:\Windows
System Directory	C:\Windows\system32
Boot Device	\Device\HarddiskVolume1
Locale	United Kingdom
Hardware Abstraction Layer	Version = "6.1.7600.16385"
User Name	KarlHoward-PC\Karl Howard
Time Zone	GMT Daylight Time
Installed Physical Memory (RAM)	4.00 GB
Total Physical Memory	3.96 GB
Available Physical Memory	2.45 GB
Total Virtual Memory	7.93 GB
Available Virtual Memory	6.13 GB
Page File Space	3.96 GB
Page File	C:\pagefile.sys
(Reporter)

Updated

8 years ago
Severity: critical → major

Updated

7 years ago
Version: unspecified → 3.6 Branch
Reporter, are you still seeing this issue with Firefox 4.0.1 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Whiteboard: [CLOSEME 2011-06-21]
Reporter, please update to Firefox 5, create a fresh profile, http://support.mozilla.com/kb/Managing+profiles, and then retest. Then please report your results. If you are still seeing the issue, then reopen this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.