572639 - Sending an email gives "sending of message failed. An error occurred sending mail: unable to authenticate to SMTP server smtp.telfort.nl. It does not support authentication (SMTP-AUTH) but you have chosen to use authentication. Uncheck "use name and passw

Status: RESOLVED DUPLICATE of bug 542065

(Thunderbird :: Account Manager, defect)

Description

[Huib]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; nl; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)
Build Identifier: 3.0.4 (downloaded yesterday!)

In the account settings I'm unable to do anything with the SMTP server: I can only make a choice between two of them (just one of those makes sense) but I can't find a way to adjust any of its properties.

Extreme annoying: Outlook died after an update of avast virusscanner, so I downloaded your product and installed to get a working e-mail again...

Reproducible: Always

Steps to Reproduce:
1.push the "send"-button of an email ready to be send.
2.
3.
Actual Results:  
I get the error message stated above

Expected Results:  
Connect to the SMTP-server and send the message.

I can see relevant information about the pop-server but nothing about the SMTP-server, exept that single line in the main screen of the account settings.

I deleted an erroneous imported account (127.0.0.1) but is is still on the list of SMTP-servers in that main screen of the account settings.

Other odd things: I downloaded dictionairies and installed them. They are on the list of "add-on's" but when checking spelling I can just get US-English.

Comment 1

[Huib]

Attachment: the errormessage I receive

Comment 2

[Huib]

After several hours of working with this higly annoying bug I did find out:
Servers are NOT listed with all their capabilities, but divided in incoming and outgoing servers. So in the end I did find the sepeately listed SMTP servers and had in that way a chance to alter the SMTP-server settings. Thereafter sending of emails did work.

The rather odd server 127.0.0.1 was imported twice: once as receiving, one as sending email. Deleting the receiving one left the sending one alive. After finding the second instance both were deleted and did no longer show up.

After installing a dictionairy it was not sufficient to reboot Thunderbird: they were only available after a reboot of the system.

All together: bugs aal solved.

Comment 3

[WADA:World Anti-bad-Duping Agency]

Dup of bug(s) in next search result, isn't it? (Advanced search, bug summary contains all of "authentication SMTP AUTH", changed within 6 months.)

> https://bugzilla.mozilla.org/buglist.cgi?chfieldto=Now&query_format=advanced&chfieldfrom=6m&short_desc=authentication SMTP AUTH&short_desc_type=allwordssubstr&product=Composer&product=Core&product=Documentation&product=Firefox&product=MailNews Core&product=Mozilla Localizations&product=Mozilla Messaging&product=mozilla.org&product=NSPR&product=NSS&product=SeaMonkey&product=Thunderbird&product=Toolkit&product=Webtools

Have you took action the error message requests?
Following is Google search result for "Thunderbird does not support authentication SMTP-AUTH".
> http://www.google.com/search?hl=en&source=hp&q=Thunderbird+does+not+support+authentication+SMTP-AUTH+&btnG=Google+Search&aq=f&aqi=&aql=&oq=&gs_rfai=

Comment 4

[Huib]

First of all: everything has been solved neatly in the end.
The main problem was the separation between receiving and sending servers which is very uncommon to most users. It is not wrong, but (very!) unexpected to do so. I kept looking for option for the SMTP-server in the first two servers on the list, not noticing that the (at first invissble) bottom part of the list contained dedicatet SMTP servers.

Comment 5

[rsx11m]

It is planned in bug 542065 to make this more accessible if that specific error occurs (usually on migration from a 2.0 profile, where this case was quietly ignored but causes now an error in 3.0).