Mozilla will not open, it says 'error lander' on a blank page

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
major
RESOLVED INCOMPLETE
8 years ago
3 years ago

People

(Reporter: Marilyn Smith, Unassigned)

Tracking

3.6 Branch
x86
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [testday-20120615], URL)

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPDTDF; AskTbBCPA/5.8.0.12304)
Build Identifier: Mozilla 3.6.3

My new HP Slimline, Win 7, 64 bit.  Mozilla has not worked for 2 days.   

Reproducible: Always

Steps to Reproduce:
1.click on Mozilla icon
2.opens to a blank page (with toolbars)
3.'error lander' on tab 
Actual Results:  
won't work

Expected Results:  
open for use

I uninstalled and reinstalled latest version.  I works on my Dell computer in the other room on the wireless network
Please give more information. screenshots, test in safe mode, a new profile, etc.
support.mozilla.com is probably a better place for you to try to get help.

Updated

7 years ago
Version: unspecified → 3.6 Branch
More information. screenshots, test in safe mode, a new profile. Are the way for help you correctly and report it if is necessary.
Whiteboard: [testday-20120615]

Updated

3 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → INCOMPLETE
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