574012 - conflict zonealarm extreme will not start while zonealarm acctive

Status: RESOLVED INCOMPLETE

(Plugins Graveyard :: Checkpoint Zonealarm, defect)

Description

[Paul Butcher]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4 (.NET CLR 3.5.30729)

xul runner error on startup while zonealarm acctive but ok when zonealarm closed down
Error:platform version 1.9.2.3 is not compatible with
min version >= 1.9.2.4
max version <= 1.9.2.4

Reproducible: Always

Steps to Reproduce:
1.load latest version firefox
2.then with zonealarm extreme running starting firefox produces error 
3.disable zonealarm start firefox firefox starts normaly
Actual Results:  
with zonealarm running firefox will not start

Expected Results:  
firefox should start normally wether or not zonealarm is running 

zonealarm extreme security version 9.1.008.00
zonealarm forcefield 1.5.53.4

Comment 1

[Matthias Versen [:Matti]]

Please ask the Zonealarm support for help.
Their forcefield virtual Filesystem feature is doing something wrong.

Note: Bugzilla is not for support. We manage only our bugs here and fix them. This can not be fixed by us.

Comment 2

[Paul Butcher]

Thanks for pionting me in the right direction
for future reference this problem can be resolved by opening zonealarm control center and going to browser security, click settings, click advanced, and then click clear virtual data
this resets forceField and allows firefox to update automaticly
thanks again
Paul

Comment 3

[timeless]

We're now tracking such bugs. This doesn't mean it's something we can fix, merely something we hope to be able to point vendors to so they can investigate. This is an automated message.

Comment 4

[Benjamin Smedberg]

Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.