575101 - Problem syncing tabs to iPhone

Status: RESOLVED FIXED

(Cloud Services Graveyard :: Firefox Home, defect)

Description

[Erica Jostedt]

Beta testing Home I had issues with tabs syncing. Home would only sync tabs from 3 weeks ago. Then my desktop browser was crashing and bringing up tabs from 3 weeks ago, wiping the history in the past three weeks and making it match the old tabs on my Home app. I showed this to Ragavan and Dan. 

With the latest version released Friday, I was getting more recent tabs, but not the past day or so. When I just tried to refresh on my iPhone app and sync on desktop, it now says I have no open tabs, but I have more than 40. On the desktop there are three blank "tabs from other computers" tabs and three "loading tabs." Sync on my desktop always has the blue "i" saying there was a problem syncing. I have tried restarting my browser and phone.

Comment 1

[Tony Chung [:tchung]]

Moving FFHome-related bugs to new component -> Firefox Home

Comment 2

[Dan Walkowski]

I believe this was due to problems with Firefox Sync, not Home.
Please verify with 1.0.2b1

Comment 3

[Erica Jostedt]

This was a sync issue, not home.

Comment 4

[Ragavan S [:rags]]

Are you still having troubles with syncing tabs with 1.0.1 and Firefox Sync 1.4.3?

Comment 5

[Erica Jostedt]

sporadically :-(

Comment 6

[Ragavan S [:rags]]

(In reply to comment #5)
> sporadically :-(

And when you have these problems, are they always tabs from 3 weeks ago? [Just curious, how do you check that they are from 3 weeks ago?]

The next time you see this, can you please get the sync log data (from about:sync-log) and attach it to this bug?

We've been getting random reports of this, but tracking it down is proving to be a bit difficult.

Comment 7

[Erica Jostedt]

ok so now i get no tabs. when i log into home it takes about 15 minutes to sync and then gives me the attached error

Comment 8

[Erica Jostedt]

Attachment: home error