computer not seeing printer as ready when trying to print online pages

UNCONFIRMED
Unassigned

Status

()

Core
Printing: Output
--
major
UNCONFIRMED
8 years ago
7 years ago

People

(Reporter: earalav, Unassigned)

Tracking

1.9.2 Branch
x86
Windows Vista
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB

Since the update issued on Friday June 25 I have been unable to print web pages.  I discovered problem trying to print transaction details and packing slip on PayPal.  I have checked other sites as well.  When I click on "print" on the file menu or the web page the print box opens. When I click "okay" the transmitting details box opens and transmits.  Then one of two things happens.  Either nothing at all happens or sometimes the printer info box opens and says that the printer is not ready to print.  I can print just fine if I use Windows Explorer on the same web pages, so the printer is fine.  The printer used is an Epson Artisan 710.  Firefox has updated everyday for the past three days but the problem continues.

Reproducible: Always

Steps to Reproduce:
1.See details above
2.
3.
Actual Results:  
nothing printed

Expected Results:  
printed the web page

Computer is a Gateway DX4200-09.  Printer is a Epson Artisan 710.  Computer is running Windows Vista with all updates as of this morning 06/28/2010.  Firefox also updated this morning.

Updated

7 years ago
Version: unspecified → 3.6 Branch
Are you still seeing this issue with Firefox 4.0.1?
Component: General → Printing: Output
Product: Firefox → Core
QA Contact: general → printing
Version: 3.6 Branch → 1.9.2 Branch
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