problems updating (changed compatibility settings on firefox.exe and updater.exe)

RESOLVED INCOMPLETE

Status

()

Toolkit
Application Update
RESOLVED INCOMPLETE
8 years ago
6 years ago

People

(Reporter: kthien, Unassigned)

Tracking

1.9.2 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

just wanted ot let you guys know. i had issues trying to update from 3.6.3 to 3.6.4 and 3.6.6 (i actually did not upgrade to 3.6.4 because it wouldn't allow me to)

i am running windows 7 64bit. when it downloads the upgrade, the MS DOS pops up and then restarts firefox back to the original 3.6.3. there are other times when it has the setup screen and i'm unable to click next because i can't "agree" to the terms of use because theres no check mark to click on.


i went to program files and right clicked the firefox.exe and update.exe and set them to run compatible as windows xp service pack 3.

after doing that, i tried again updating firefox and this time it finally worked properly.

Reproducible: Always

Steps to Reproduce:
1. start with firefox 3.6.3
2. pop up to upgrade, it downloads, tries to install
3.MS DOS pops up and restarts firefox

Updated

7 years ago
Component: General → Application Update
Product: Firefox → Toolkit
QA Contact: general → application.update
Version: unspecified → 1.9.2 Branch
Please try reversing all of the changes you have made, uninstalling the version you have installed after reversing the changes you have made, installing Firefox 3.6.12, and attempt to update to 3.6.13.

http://ftp.mozilla.org/pub/mozilla.org/mozilla.org/firefox/releases/3.6.12/win32/en-US/Firefox%20Setup%203.6.12.exe

We absolutely have nothing that would bring up an MS DOS prompt during the update process though it is conceivable that changing the defaults might make it so the OS does this.
Summary: problems updating → problems updating (changed compatibility settings on firefox.exe and updater.exe)

Comment 2

7 years ago
kthien, what were you able to find per comment 1?
Whiteboard: [closeme 2011-06-19]

Comment 3

6 years ago
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2011-06-19]
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