Flash player will not install or update with Firefox 3.6.4 update, installed update 3.6.6 and still won't work

RESOLVED INCOMPLETE

Status

()

Core
Plug-ins
--
major
RESOLVED INCOMPLETE
8 years ago
6 years ago

People

(Reporter: bonitading, Unassigned)

Tracking

1.9.2 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

I was prompted to update my former version of firefox to the new 3.6.4 on June 26. As soon as it updated to 3.6.4, I lost all ability to load flash apps and photos that previously showed up fine became fuzzy. I get a Red X on flash required myspace apps that used to load perfectly prior to the update, although other areas of the apps which do not require flash to play work fine. None of the flash required apps load properly. I have uninstalled and reinstalled adobe flash player plug ins endlessly and continue to have the same issue. I have tried updating from the Adobe site, with no results. Happy Aquarium app on myspace produced a page that stated I needed to upgrade the flash player, which I have done and still get nothing. I was also prompted to update java. I have even visited "The Adobe Flash plugin has crashed" and increase the timeout as indicated in the knowledge base article, and this did not work even after updating again to 3.6.6.  I have also lost my add on NoScript soon after the update was complete. 

Reproducible: Didn't try
Do you see flash in about:plugins (enter as URL) and which version ?
Do you already tried http://support.mozilla.com/en-US/kb/Safe+Mode already ?
(Reporter)

Comment 2

8 years ago
(In reply to comment #1)
> Do you see flash in about:plugins (enter as URL) and which version ?
> Do you already tried http://support.mozilla.com/en-US/kb/Safe+Mode already ?

I do not see "flash" in about:plugins. I believe I got the flawed update from Adobe that has a patch that came out today, I'm trying to install it from Cnet now. Why they don't test these updates before they release them is beyond me. I've been researching the issue all day, and it seems that there are many people having the same problem with the recent Adobe flash updates.
However, I do see these in my About:plugin section

Plug-ins (14)		
Details
Google Gears 0.5.33.0 - Version: 0.5.33.0
Description:	These are the Gears that power the tubes! :-)
Location:	C:\Documents and Settings\Ophelia\Local Settings\Application Data\Google\Chrome\Application\5.0.375.86\gears.dll
MIME types:	
MIME type	Description	File extensions
application/x-googlegears		
.
Disable
Shockwave Flash - Version: 10,1,53,64
Description:	Shockwave Flash 10.1 r53
Location:	C:\Documents and Settings\Ophelia\Local Settings\Application Data\Google\Chrome\Application\5.0.375.86\gcswf32.dll
MIME types:	
MIME type	Description	File extensions
application/x-shockwave-flash	Adobe Flash movie	
.swf
application/futuresplash	FutureSplash movie	
.spl
Disable
Adobe Acrobat - Version: 8.2.2.217
Description:	Adobe PDF Plug-In For Firefox and Netscape 8.2.2
Location:	C:\Program Files\Adobe\Reader 8.0\Reader\Browser\nppdf32.dll
MIME types:	
MIME type	Description	File extensions
application/pdf	Acrobat Portable Document Format	
.pdf
application/vnd.adobe.x-mars	Acrobat Portable XML Document Format	
.mars
application/vnd.fdf	Acrobat Forms Data Format	
.fdf
application/vnd.adobe.xfdf	XML Version of Acrobat Forms Data Format	
.xfdf
application/vnd.adobe.xdp+xml	Acrobat XML Data Package	
.xdp
application/vnd.adobe.xfd+xml	Adobe FormFlow99 Data File	
.xfd
Disable
Java Deployment Toolkit 6.0.200.2 - Version: 6.0.200.2
Description:	NPRuntime Script Plug-in Library for Java(TM) Deploy
Location:	C:\Program Files\Java\jre6\bin\new_plugin\npdeployJava1.dll
MIME types:	
MIME type	Description	File extensions
application/java-deployment-toolkit		
.
Disable
Java(TM) Platform SE 6 U20 - Version: 6.0.200.2
Description:	Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
Location:	C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll
MIME types:	
MIME type	Description	File extensions
application/x-java-applet	Java Applet	
.
application/x-java-bean	JavaBeans	
.
application/x-java-vm		
application/x-java-applet;version=1.1.1		
application/x-java-bean;version=1.1.1		
application/x-java-applet;version=1.1		
application/x-java-bean;version=1.1		
application/x-java-applet;version=1.2		
application/x-java-bean;version=1.2		
application/x-java-applet;version=1.1.3		
application/x-java-bean;version=1.1.3		
application/x-java-applet;version=1.1.2		
application/x-java-bean;version=1.1.2		
application/x-java-applet;version=1.3		
application/x-java-bean;version=1.3		
application/x-java-applet;version=1.2.2		
application/x-java-bean;version=1.2.2		
application/x-java-applet;version=1.2.1		
application/x-java-bean;version=1.2.1		
application/x-java-applet;version=1.3.1		
application/x-java-bean;version=1.3.1		
application/x-java-applet;version=1.4		
application/x-java-bean;version=1.4		
application/x-java-applet;version=1.4.1		
application/x-java-bean;version=1.4.1		
application/x-java-applet;version=1.4.2		
application/x-java-bean;version=1.4.2		
application/x-java-applet;version=1.5		
application/x-java-bean;version=1.5		
application/x-java-applet;version=1.6		
application/x-java-bean;version=1.6		
application/x-java-applet;jpi-version=1.6.0_20		
application/x-java-bean;jpi-version=1.6.0_20		
application/x-java-vm-npruntime		
Disable
downloadUpdater - Version: 1.1.0.2
Description:	npdnu
Location:	C:\Program Files\Mozilla Firefox\plugins\npdnu.dll
MIME types:	
MIME type	Description	File extensions
applicatiotn/x-vend.aol.dnupd.1	ocp	
.ocp
Disable
downloadUpdater2 - Version: 1.3.0.0
Description:	npdnupdater2
Location:	C:\Program Files\Mozilla Firefox\plugins\npdnupdater2.dll
MIME types:	
MIME type	Description	File extensions
applicatiotn/x-vend.aol.dnupdater2.1	ocp	
.ocp
Disable
getPlusPlus for Adobe 16263 - Version: 1,6,2,63
Description:	getplusplusadobe16263
Location:	C:\Program Files\Mozilla Firefox\plugins\np_gp.dll
MIME types:	
MIME type	Description	File extensions
application/getplusplusadobe16263	getplusplusadobe16263	
.
Disable
Microsoft® DRM - Version: 9.00.00.4503
Description:	DRM Netscape Network Object
Location:	C:\Program Files\Windows Media Player\npdrmv2.dll
MIME types:	
MIME type	Description	File extensions
application/x-drm-v2	Network Interface Plugin	
.nip
Disable
Windows Media Player Plug-in Dynamic Link Library - Version: 3.0.2.629
Description:	Npdsplay dll
Location:	C:\Program Files\Windows Media Player\npdsplay.dll
MIME types:	
MIME type	Description	File extensions
application/asx	Media Files	
.*
video/x-ms-asf-plugin	Media Files	
.*
application/x-mplayer2	Media Files	
.*
video/x-ms-asf	Media Files	
.asf	.asx	.*
video/x-ms-wm	Media Files	
.wm	.*
audio/x-ms-wma	Media Files	
.wma	.*
audio/x-ms-wax	Media Files	
.wax	.*
video/x-ms-wmv	Media Files	
.wmv	.*
video/x-ms-wvx	Media Files	
.wvx	.*
Disable
Microsoft® DRM - Version: 9.00.00.4503
Description:	DRM Store Netscape Plugin
Location:	C:\Program Files\Windows Media Player\npwmsdrm.dll
MIME types:	
MIME type	Description	File extensions
application/x-drm	Network Interface Plugin	
.nip
Disable
Google Update - Version: 1.2.183.23
Location:	C:\Documents and Settings\Ophelia\Local Settings\Application Data\Google\Update\1.2.183.23\npGoogleOneClick8.dll
MIME types:	
MIME type	Description	File extensions
application/x-vnd.google.oneclickctrl.8		
.
Disable
Shockwave Flash - Version: 10,0,22,87
Description:	Shockwave Flash 10.0 r22
Location:	C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
MIME types:	
MIME type	Description	File extensions
application/x-shockwave-flash	Adobe Flash movie	
.swf
application/futuresplash	FutureSplash movie	
.spl
Disable
>Shockwave Flash - Version: 10,1,53,64
>Description:    Shockwave Flash 10.1 r53
>Location:    C:\Documents and Settings\Ophelia\Local Settings\Application
>Data\Google\Chrome\Application\5.0.375.86\gcswf32.dll

Why do we pickup this plugin ?
Is there a difference between the gcswf32.dll and the npswf32.dll ?
Component: General → Plug-ins
Product: Firefox → Core
QA Contact: general → plugins
Version: unspecified → 1.9.2 Branch
(Reporter)

Comment 4

8 years ago
(In reply to comment #3)
> >Shockwave Flash - Version: 10,1,53,64
> >Description:    Shockwave Flash 10.1 r53
> >Location:    C:\Documents and Settings\Ophelia\Local Settings\Application
> >Data\Google\Chrome\Application\5.0.375.86\gcswf32.dll
> Why do we pickup this plugin ?
> Is there a difference between the gcswf32.dll and the npswf32.dll ?

I have no idea. I just installed the Google Chrome today as a suggestion to see if it was indeed a firefox issue and if I had the flash problem using chrome. Seems it is not just firefox, I cannot get flash to work in Chrome either. I'm definitely no techie, so not sure what to do. I am trying to install the patch for the bad version of Adobe Flash player now, its still installing. If that does not work, then I just give up.
You can go to http://www.mozilla.com/en-US/plugincheck/ to see if you can find updated plugins, also try uninstalling old versions first before updating.

Updated

6 years ago
Whiteboard: [closeme 2012-07-08]

Comment 6

6 years ago
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2012-07-08]

Comment 7

6 years ago
(In reply to Phoenix from comment #6)
> Resolved per whiteboard

That is an unhelpful, cryptical comment that requires knowing what a "whiteboard" in Bugzilla is. "Closing as INCOMPLETE because reporter provided no feedback to the question asked in a previous comment" would be helpful at least, plus maybe "please reopen if you can answer the question and if this still happens in a recent, supported version".
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