575967 - Problems with large PDF-Dokuments in Firefox 3.6.6. Firefox hangs.

Status: RESOLVED INCOMPLETE

(Plugins Graveyard :: PDF (Adobe), defect)

Description

[Gunther Heintzen]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.10) Gecko/20100504 Firefox/3.5.10 GTB7.0 ( .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.10) Gecko/20100504 Firefox/3.5.10 GTB7.0 ( .NET CLR 3.5.30729)

I have Problems with large PDF-Dokuments in Firefox 3.6.6 Firefox hangs and must be killed with Windows taskmanager.

I switched Back to Firefox 3.5.10. There are no problems.




Reproducible: Always

Steps to Reproduce:
1.Open this URL http://www.quato.de/german/manuals/Handbuch_iCO_D.pdf

Comment 1

[Gunther Heintzen]

URL removed from URL: 
see Steps to Reproduce:

Comment 2

[Matthias Versen [:Matti]]

Do you download the PDF Files, open it with a helper application or with a plugin ?
Which Plugin and Plugin version do you use if you use a plugin (look in  about:plugins) ?

The given URL is wfm with FF4.0b1+FF3.6.6 and Acrobat Version: 9.3.3.177 as Plugin on win32.

I assume that you already tried the basic troubleshooting like the safemode and a new profile before reporting this bug here ?
http://support.mozilla.com/en-US/kb/Safe+Mode
http://support.mozilla.com/en-US/kb/Managing+profiles

Comment 3

[Gunther Heintzen]

first I tried firefox -save-mode

when I visited the url http://www.quato.de/german/manuals/Handbuch_iCO_D.pdf

I got the Status "Angehalten"
When I entered Return Firefox hangs.

I tried firefox -ProfilManager and created a new Profile.
then started firefox with

firefox -save-mode -ProfilManager and the new profile

Now I am asked "Öffnen mit Acrobat 9.3 (Standard)"
then the download window opens and the PDF was correctly displayed
in ther firefox window.

What must I do to get it work in my normal profile ?


The most other urls with pdf-dokuments are working.

Comment 4

[Gunther Heintzen]

when I chamge "Einstellungen: Adobe Acrobat Dokument" to " Adobe Acrobat 9.3 verwenden(Stadard)" then Firefox uses Acrobat as helper and it works.

"Adobe Acrobat (in Firefox) verwenden" has problems.

Comment 5

[Matthias Versen [:Matti]]

"Adobe Acrobat (in Firefox) verwenden" is the Adobe Plugin while the other setting is only using Acrobat as Helper Application.
Again, which exact version do you use ?

I can't reproduce this issue with my Adobe installation.

Comment 6

[Benjamin Smedberg]

Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.