Closed Bug 576319 Opened 14 years ago Closed 14 years ago

after upgrading to TB-3.1 and lightning-1.0b2 Thunderbird does not start on Win-XP sp3

Categories

(Calendar :: Lightning Only, defect)

Lightning 1.0b2
x86
Windows XP
defect
Not set
critical

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 575605

People

(Reporter: sergeys.email, Unassigned)

References

Details

(Keywords: crash)

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 (.NET CLR 3.5.30729)
Build Identifier: lightning-1.0b2-tb-win.xpi & lightning nightly builds through June 30, 2010

After upgrading to TB-3.1 and lightning-1.0b2 Thunderbird does not start on Win-XP sp3. It does start first time after installation and each first time after starting TB in safe mode, but not then. I have tried re-creating my TB profile, but the problem did not go away. Interestingly my other Win-XP computer with the same settings works fine. I also tried to enable calendar.debug.log and calendar.debug.log.verbose in Config Editor, but it did not help. There are no any events entered in Lightning. Also no events in WinXP Event Viewer (like application crash or missing DLL).

Reproducible: Always

Steps to Reproduce:
1. Install lightning on TB 3.1
2. Restart TB -- lightning start OK
3. Restart TB once again - TB does not start
4. Restart TB in safe mode - OK
5. Restart TB in normal mode -- lightning start OK
6. Restart TB once again - TB does not start


Expected Results:  
TB should always start. It should report an error in case something is wrong, but should not crash silently.
Seems similar to Bug 575605 report.
Component: General → Lightning Only
QA Contact: general → lightning
Version: unspecified → Lightning 1.0b2
See also bug 575048.

Does creating a new profile help?
No, it does not. My normal TB profile contains three e-mail accounts. I closed TB, renamed the account folder and on TB start it prompted me to created a new account. I re-created just one Gmail IMAP account. Then installed Lightning and got exactly the same problem. Does TB or Lightning keep anything in Windows Registry that I may need to purge?
Can anyone suggest how to debug it? I do not see anything in WinXP logs and so far have not been able to turn on the TB logs. Besides, the bug looks identical to #575048 observed on Linux x86.
I solved it by analogy with Bug #575605. Indeed, it seems similar. The extensions.ini file had this line added by the Lightning installer:

Extension1=C:\\username\\Thunderbird\extensions\{e2fda1a4-762b-4020-b5ad-a41df1933103}

My Windows also has the following substitution: 
subst S: C:\username

Replacing the above line in extensions.ini by :

Extension1=S:\\Thunderbird\extensions\{e2fda1a4-762b-4020-b5ad-a41df1933103}

Solved the problem; no idea why though. Just for reference my profiles.ini may contain any of these two records, it does not change anything:

[Profile0]
Name=default
IsRelative=0
Path=S:\\Thunderbird
Default=1

[Profile0]
Name=default
IsRelative=0
Path=C:\\username\\Thunderbird
Default=1
Severity: normal → critical
Keywords: crash
(In reply to comment #6)
> *** Bug 577501 has been marked as a duplicate of this bug. ***

why not dup this and ^ to bug 575605?

sergey.s, do you don't get a crash report? 
 https://support.mozillamessaging.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_crash_reports
Wayne: there are no crash reports listed by the above methods. As I reported 
on 2010-08-10 the problem has been fixed by modifying profiles.ini
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → DUPLICATE
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