577513 - Browser hangs and does not allow to do anything for a long time, when clicking login button in this Banking site.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Satish]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:2.0b1) Gecko/20100630 Firefox/4.0b1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:2.0b1) Gecko/20100630 Firefox/4.0b1

Browser hangs and does not allow to do anything for a long time, when clicking login button in this Banking site.

Enter any test username and password and click Login. I can't share my bank id and password :-) The browser hangs for a while and does not allow me to click on any other tab etc.

I saw the view source and there is a Java Applet that is invoked when clicking the Login button.


Reproducible: Always

Steps to Reproduce:
1. Enter the URL mentioned above.
2. If you see any Anti-phishing message from bank, click "Continue".
3. Enter some login id/password, say, test/test, and click Login.

Actual Results:  
The browser should work normally.

Expected Results:  
The browser hangs for a while.

It seems to happen with the Java applet I think. Usually when a Java applet is invoked I would see a Java cup icon at the bottom right corner of Windows. But in this case, I did not see any. I have JVM 1.6 (6) on my machine, as I confirmed from the control panel. I am supposing that something is wrong while opening up the JVM or so, as my laptop is a office laptop.

But in any case, the browser should not hang for a minute or so. It should work in the background, and allow me to do some other stuff, while it is trying to perform the login stuff.

Comment 1

[Matthias Versen [:Matti]]

Do you get the same hang if you enter a wrong username/password ?
I get no hang if I enter a wrong username in Seamonkey trunk on win32. I get a instent response that my username/password is wrong.

Do you already tried the Firefox safemode ?
http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 2

[Satish]

Yeah it happens the same way in safe mode also. It just hangs for a while, a minute or so, and then works fine. This happens regardless of right or wrong username/password.

The surprising thing is, when I tried in safe mode, while the browsers was just in a "not responding state" when I clicked login, I saw a "JVM crashed" yellow line on the toolbar a second. It asked me to submit the crash report, but went away immediately before I can click it.

This is all I am trying on my office laptop. I will also try from my home desktop, which does not have much of the security stuff like office laptop, and update this bug.

Regards,
Satish.

Comment 3

[Matthias Versen [:Matti]]

Which JRE do you have installed ?
Just open about:plugins as URL in Firefox and you should see the installed and used JRE.
It works fine for me with "Next Generation Java Plug-in 1.6.0_20"

Comment 4

[Satish]

I tested from my home desktop and it is working fine without any hang. I guess it is my office laptop which is having problem. This bug can be rejected.

The JRE I have on my home desktop is:

Java Version 6 Update 20 (build 1.6.0_20-b02)

Regards,
Satish.

Comment 5

[Matthias Versen [:Matti]]

In most cases you can't reproduce the issue on a different system and that makes it always hard for us to understand the problems.

>I guess it is my office laptop which is having problem.
And what is the JRE version on your office desktop ?

Comment 6

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 4.0.1 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 7

[Satish]

Just now tested with 4.0.1 and it works fine. Closing it.

Regards,
Satish.