Links will not work in emails



8 years ago
8 years ago


(Reporter: Tbraceland, Unassigned)


Windows 7

Firefox Tracking Flags

(Not tracked)




8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv: Gecko/20100625 Firefox/3.6.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv: Gecko/20100608 Thunderbird/3.1

Noticed this last night first time. Any link in an email I click does nothing. I updated Thunderbird tonight. No joy. I tried all the 'fixes' I found regarding default browsers and ensuring Firefox was my default. No joy. Links work fine when I click them directly in Gmail, but not Thunderbird. 
Firefox V 3.3.6  
I have not recently installed any additional software and windows has not done any auto updates recently. 

Reproducible: Always

Any help is appreciated, as this problem renders Thunderbird useless for me in it's present state.


8 years ago
Version: unspecified → 3.1
Do you have any addon installed in TB and do you tried it without those addons ?

Comment 2

8 years ago
There are no addons, just Basic TB. I have not tried uninstall - reinstall yet, I might do that tonight to see what happens. Think that will fix anything?

Comment 3

8 years ago
I uninstalled and reinstalled TB, but no joy on the links issue. I can drag the link in the email into Firefox and it will open, but will not open by just clicking the link.

Comment 4

8 years ago
I resolved this problem inadvertently. However the solution may be of value for others. I use a shareware called AZZ Cardfile to store stuff. I was attempting to put my login info for bugzilla in it and I got an error opening it. I had a bad or corrupted oleacc.dll file. Never seen that before. So I found a solution for that (listed below) That fixed the Cardfile program and then I thought maybe it had something to do with the TB link problem.  Lo and behold.... the problem is now fixed! Who knew?

The oleacc.dll is a system file and is associated with the Accessibility component in Control panel.
If this file has been corrupted, you should be able to fix it using the built-in System File Checker (SFC). Perform the following.

First, exit all running programs.
Go to Start/All Programs/Accessories.
Right click the Command Prompt item and select the Run As Administrator option.
If you see a UAC prompt, click Continue.
In the Command Prompt window, type the following, exactly as shown.
Press the Enter key.

This utility will scan and repair any corrupted system files. It may take it a while to complete, so be patient.

Thank You for using Windows 7
Ronnie Vernon MVP
Roland, Jen comment #4 might be useful for a kb article.
Last Resolved: 8 years ago
Resolution: --- → INVALID
You need to log in before you can comment on or make changes to this bug.