577664 - Firefox update will not install because firefox is still running

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Robi]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.99 Safari/533.4
Build Identifier: Firefox 3.6.3

1) I downloaded 3.6.6 , but could not install as I got a message stating that Firefox should not be running during the upgrade. It was NOT running? The process became a loop ?
2) I tried to uninstall 3.6.3 and start with a fresh 3.6.6. Again I got the message that Firefox should NOT be running . It was NOT running. The process became a loop. 

Reproducible: Always

Comment 1

[Tyler Downer [He/Him]]

It looks like you have a firefox.exe process still running in the background. Try to uninstall 3.6.3, restart your computer, then install 3.6.6. Then, this is probably caused by an extension, so a new profile may be in order. http://support.mozilla.com/en-US/kb/Managing+profiles

Comment 2

[Tyler Downer [He/Him]]

Reporter, any updates?

Comment 3

[Tyler Downer [He/Him]]

Reporter, Firefox 4.0.1 has been released, and it features significant improvements over previous releases. Can you please update to Firefox 4.0.1 or later, and retest your bug? Please also create a fresh profile (
http://support.mozilla.com/kb/Managing+profiles), update your plugins (Flash, Java, Quicktime, Reader, etc) and update your graphics driver and Operating system to the latest versions available. 

If you still continue to see this issue, please comment. If you do not, please close this bug as RESOLVED > WORKSFORME

filter: prefirefox4uncobugs

Comment 4

[Gary]

There are four other submissions for this problem.  See...
  <https://bugzilla.mozilla.org/show_bug.cgi?id=776386>
...for summary.

Comment 5

[Phoenix]

Closed, as no reply with details from original reporter