Closed Bug 578206 Opened 14 years ago Closed 14 years ago

firefox crashes when opening a favourite after PC starts up

Categories

(Firefox :: Bookmarks & History, defect)

Product:
Firefox
Component:
Bookmarks & History
Version:
3.6 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
VERIFIED DUPLICATE of bug 546632

People

(Reporter: ogp, Unassigned)

Details

(Keywords: crash) 

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

Firefox has been creashing on a regular basis when loading the first page of a session. 

If I turn on my PC, start firefox and then immediatly load a favourite, the application crashes and sends a bug report. 

My favourties are stored in a subfolder of the bookmarks toolbar, and accessed from the bookmarks toolbar.

If I restart firefox, the problem wont happen again (apart from a random occassion or two probably not related) until next time i boot my pc and open firefox

Reproducible: Sometimes

Steps to Reproduce:
1. Turn on PC
2. Load Firefox
3. Select a favourite from a subfolder of the bookmarks toolbar
Actual Results:  
firefox crashed

Expected Results:  
Firefox should have opened one of my bookmarks

about:buildconfig

Source

Built from http://hg.mozilla.org/releases/mozilla-1.9.2/rev/28ef231a65a3
Build platform
target
i686-pc-mingw32

Build tools
Compiler 	Version 	Compiler flags
cl 	14.00.50727.762 	-TC -nologo -W3 -Gy -Fdgenerated.pdb -DNDEBUG -DTRIMMED -Zi -UDEBUG -DNDEBUG -GL -wd4624 -wd4952 -O1
cl 	14.00.50727.762 	-GR- -TP -nologo -Zc:wchar_t- -W3 -Gy -Fdgenerated.pdb -DNDEBUG -DTRIMMED -Zi -UDEBUG -DNDEBUG -GL -wd4624 -wd4952 -O1

Configure arguments
--enable-application=browser --enable-update-channel=release --enable-update-packaging --enable-jemalloc --enable-official-branding --enable-tests
Please update to firefox 3.6.6 or later. Then, if it still happens, go to about:crashes and give a crash id from there. What website is this that is crashing?
Severity: minor → critical
Keywords: crash
Version: unspecified → 3.6 Branch
I'm not sure if it's a specific website, although it may be, as there are only a few that I would go to immediatly after booting up my pc.

I has happened for certain on the development version of a website I am working on, but there is nothing massivly complex going on http://devel.tablewarfare.com.

I'll update and let you know if I go a day or two without a repeat.


(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.3)
> Gecko/20100401 Firefox/3.6.3
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.3)
> Gecko/20100401 Firefox/3.6.3
> 
> Firefox has been creashing on a regular basis when loading the first page of a
> session. 
> 
> If I turn on my PC, start firefox and then immediatly load a favourite, the
> application crashes and sends a bug report. 
> 
> My favourties are stored in a subfolder of the bookmarks toolbar, and accessed
> from the bookmarks toolbar.
> 
> If I restart firefox, the problem wont happen again (apart from a random
> occassion or two probably not related) until next time i boot my pc and open
> firefox
> 
> Reproducible: Sometimes
> 
> Steps to Reproduce:
> 1. Turn on PC
> 2. Load Firefox
> 3. Select a favourite from a subfolder of the bookmarks toolbar
> Actual Results:  
> firefox crashed
> 
> Expected Results:  
> Firefox should have opened one of my bookmarks
> 
> about:buildconfig
> 
> Source
> 
> Built from http://hg.mozilla.org/releases/mozilla-1.9.2/rev/28ef231a65a3
> Build platform
> target
> i686-pc-mingw32
> 
> Build tools
> Compiler     Version     Compiler flags
> cl     14.00.50727.762     -TC -nologo -W3 -Gy -Fdgenerated.pdb -DNDEBUG
> -DTRIMMED -Zi -UDEBUG -DNDEBUG -GL -wd4624 -wd4952 -O1
> cl     14.00.50727.762     -GR- -TP -nologo -Zc:wchar_t- -W3 -Gy
> -Fdgenerated.pdb -DNDEBUG -DTRIMMED -Zi -UDEBUG -DNDEBUG -GL -wd4624 -wd4952
> -O1
> 
> Configure arguments
> --enable-application=browser --enable-update-channel=release
> --enable-update-packaging --enable-jemalloc --enable-official-branding
> --enable-tests
Ooh, if it makes a difference my shortcut is actually to http://cache.tablewarfare.com which redirects via apache to http://devel.tablewarfare.com.

I'll do the upgrade, and if the problem persists, correct the shortcut so that it is not pointing to an immediate server redirect, and then get back to you.

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.3)
> Gecko/20100401 Firefox/3.6.3
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.3)
> Gecko/20100401 Firefox/3.6.3
> 
> Firefox has been creashing on a regular basis when loading the first page of a
> session. 
> 
> If I turn on my PC, start firefox and then immediatly load a favourite, the
> application crashes and sends a bug report. 
> 
> My favourties are stored in a subfolder of the bookmarks toolbar, and accessed
> from the bookmarks toolbar.
> 
> If I restart firefox, the problem wont happen again (apart from a random
> occassion or two probably not related) until next time i boot my pc and open
> firefox
> 
> Reproducible: Sometimes
> 
> Steps to Reproduce:
> 1. Turn on PC
> 2. Load Firefox
> 3. Select a favourite from a subfolder of the bookmarks toolbar
> Actual Results:  
> firefox crashed
> 
> Expected Results:  
> Firefox should have opened one of my bookmarks
> 
> about:buildconfig
> 
> Source
> 
> Built from http://hg.mozilla.org/releases/mozilla-1.9.2/rev/28ef231a65a3
> Build platform
> target
> i686-pc-mingw32
> 
> Build tools
> Compiler     Version     Compiler flags
> cl     14.00.50727.762     -TC -nologo -W3 -Gy -Fdgenerated.pdb -DNDEBUG
> -DTRIMMED -Zi -UDEBUG -DNDEBUG -GL -wd4624 -wd4952 -O1
> cl     14.00.50727.762     -GR- -TP -nologo -Zc:wchar_t- -W3 -Gy
> -Fdgenerated.pdb -DNDEBUG -DTRIMMED -Zi -UDEBUG -DNDEBUG -GL -wd4624 -wd4952
> -O1
> 
> Configure arguments
> --enable-application=browser --enable-update-channel=release
> --enable-update-packaging --enable-jemalloc --enable-official-branding
> --enable-tests
That pages loads fine for me with Mozilla/5.0 (Windows; Windows NT 6.1; WOW64; en-US; rv:2.0b2pre) Gecko/20100712 Minefield/4.0b2pre
Firefox has not crashed when clicking a favourite, however it has crashed twice now when just loading web pages. 

Add-ons: {c45c406e-ab73-11d8-be73-000a95be3b12}:1.1.8,{E2883E8F-472F-4fb0-9522-AC9BF37916A7}:1.6.2.63,{AB2CE124-6272-4b12-94A9-7303C7397BD1}:4.2.0.5198,{e3f6c2cc-d8db-498c-af6c-499fb211db97}:1.8.3,firebug@software.joehewitt.com:1.5.4,yslow@yahoo-inc.com:2.0.7,senseo@nicosteiner.de:1.4.2,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.6
BuildID: 20100625231939
CrashTime: 1279490261
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1279290418
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 244411
StartupTime: 1279480196
Theme: classic/1.0
Throttleable: 1
URL: http://www.brewuk.co.uk/store/index.php/bottling/corks-caps-labels/straight-corks-fine-50-s.html
Vendor: Mozilla
Version: 3.6.6

This report also contains technical information about the state of the application when it crashed.
Please go to about:crashes and copy the id number(s) from the relevant crash(es). Past that number into the comment so we can get a stacktrace. https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report may help if you have problems.
bp-bd060030-5b73-4185-9ce7-e35932100719	19/07/2010	16:28
bp-34121f76-80fa-4d3c-a403-e3bb02100718	19/07/2010	01:32
bp-508105bc-9e2b-4ee1-8585-0fae92100715	16/07/2010	01:54
2e68e29b-ee2b-4b7a-8bd7-59f756d536ab	14/07/2010	18:39
bp-561c6173-2149-41e2-a671-2afc32100712	12/07/2010	19:05
bp-c61b8fe9-a7a4-47f2-a6e1-af3092100712	12/07/2010	15:52
bp-f3aac6fd-ac90-4f80-a1e1-1622e2100711	11/07/2010	20:18
most of these are bug 546632 (skype)
bp-508105bc-9e2b-4ee1-8585-0fae92100715 is bug 579275 

Signature	nsEventListenerManager::QueryInterface(nsID const&, void**)
UUID	bd060030-5b73-4185-9ce7-e35932100719
Time 	2010-07-19 08:28:01.909034
Uptime	1157
Last Crash	62988 seconds (17.5 hours) before submission
Install Age	262831 seconds (3.0 days) since version was first installed.
Product	Firefox
Version	3.6.6
Build ID	20100625231939
Branch	1.9.2
OS	Windows NT
OS Version	6.1.7600
CPU	x86
CPU Info	AuthenticAMD family 16 model 4 stepping 3
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x6a5fca0
User Comments	
Processor Notes 	
EMCheckCompatibility	False
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	xul.dll 	nsEventListenerManager::QueryInterface 	content/events/src/nsEventListenerManager.cpp:324
1 	xul.dll 	nsPurpleBuffer::SelectPointers 	xpcom/base/nsCycleCollector.cpp:898
2 	xul.dll 	xul.dll@0xaf662f 	
3 	xul.dll 	nsCycleCollector::BeginCollection 	xpcom/base/nsCycleCollector.cpp:2517

That's GC

Signature	nsViewManager::ProcessPendingUpdates(nsView*, int)
UUID	34121f76-80fa-4d3c-a403-e3bb02100718
Time 	2010-07-18 17:32:54.361134
Uptime	10065
Last Crash	244411 seconds (2.8 days) before submission
Install Age	199843 seconds (2.3 days) since version was first installed.
Product	Firefox
Version	3.6.6
Build ID	20100625231939
Branch	1.9.2
OS	Windows NT
OS Version	6.1.7600
CPU	x86
CPU Info	AuthenticAMD family 16 model 4 stepping 3
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x1601a071
User Comments	
Processor Notes 	
EMCheckCompatibility	False
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	xul.dll 	nsViewManager::ProcessPendingUpdates 	view/src/nsViewManager.cpp:547
1 	xul.dll 	nsViewManager::ProcessPendingUpdates 	view/src/nsViewManager.cpp:554
2 	xul.dll 	nsViewManager::ProcessPendingUpdates 	view/src/nsViewManager.cpp:554
3 	xul.dll 	nsViewManager::ProcessPendingUpdates 	view/src/nsViewManager.cpp:554
4 	xul.dll 	nsViewManager::ProcessPendingUpdates 	view/src/nsViewManager.cpp:554
5 	xul.dll 	nsViewManager::FlushPendingInvalidates 	view/src/nsViewManager.cpp:2058
6 	xul.dll 	nsViewManager::ProcessInvalidateEvent 	view/src/nsViewManager.cpp:2096
7 	xul.dll 	nsInvalidateEvent::Run 	view/src/nsViewManager.cpp:104
8 	xul.dll 	nsThread::ProcessNextEvent 	xpcom/threads/nsThread.cpp:527
9 	xul.dll 	NS_ProcessNextEvent_P 	obj-firefox/xpcom/build/nsThreadUtils.cpp:250
10 	xul.dll 	nsThread::Shutdown 	xpcom/threads/nsThread.cpp:468
11 	xul.dll 	NS_InvokeByIndex_P 	xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:102
12 	xul.dll 	nsProxyObjectCallInfo::Run 	xpcom/proxy/src/nsProxyEvent.cpp:181
13 	xul.dll 	nsThread::ProcessNextEvent 	xpcom/threads/nsThread.cpp:527
14 	xul.dll 	mozilla::ipc::MessagePump::Run 	ipc/glue/MessagePump.cpp:118
15 	xul.dll 	xul.dll@0x9b13af 	
16 	xul.dll 	MessageLoop::RunHandler 	ipc/chromium/src/base/message_loop.cc:199
17 	mozcrt19.dll 	malloc 	obj-firefox/memory/jemalloc/crtsrc/jemalloc.c:5790
18 	xul.dll 	xul.dll@0x30efb3 	
19 	xul.dll 	xul.dll@0x354440 	
20 	firefox.exe 	firefox.exe@0x1b97 	
21 	ntdll.dll 	ntdll.dll@0x7041c 	
22 	ntdll.dll 	ntdll.dll@0x39d44 	
23 	firefox.exe 	firefox.exe@0x183f 	
24 	firefox.exe 	firefox.exe@0x183f 	

This is kinda odd/interesting.

Based on your description, I'm going to bet your actual complaint is about Skype, in which case you should disable Skype's Firefox extension (it isn't critical, disabling it doesn't break Skype)....
The Skype extension is only installed because Skype put it on there. I never use it so have no qualms about disabling it.

I'll update you in a day or two if I remain crash free.
Forgot to update on this following the removal of the Skype toolbar. The crash has not occured since.
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → DUPLICATE
Status: RESOLVED → VERIFIED
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