578367 - Add about:support to our sad submissions

Status: RESOLVED WONTFIX

(Input :: General, enhancement)

Description

[Fred Wenzel [:wenzel]]

Not sure who suggested it during the Feedback session at the Summit, but they said:

"We should add the possibility for people to submit additional metadata along with their feedback, such as installed add-ons."

--
I like the idea, but I am unsure if we'd go too far into the direction of a bug tracker by doing this. On the other hand, if we can use this data to create a bug report from user feedback (by, for example, finding out that add-on X relates closely to a broken website problem on reba.com (hah!)), then there's nothing wrong with that.

Comment 1

[Aakash Desai [:aakashd]]

Well, color me confused. I thought there was a bug on implementing about:support. Let's use this bug for that. We'll definitely need to do this through the add-on.

Comment 2

[Dave Dash [:davedash, :dd] (assign all bugs to mbrandt)]

This seems very heavy for Input.  What does the about:support data give us?  So we see some negative feedback and we see oh they have CoolIris and therefore that explains the issue they had?  Input isn't a two way street, having more data about a user frustration doesn't necessarily help us.

I'm hesitant to go down this road, because about:support is a huge amount of data, and there'll be a fair amount of data processing involved.  So unless we have very clear objectives with what we want to do with this data, we should WONTFIX.

Comment 3

[Aakash Desai [:aakashd]]

The context of this bug has changed a bit, but the overall purpose is the same. This'll be taken care of when we start looking at the "Tell Us More" service in Q3.

Comment 4

[Aakash Desai [:aakashd]]

Moving this to wontfix as a new bug will be filed for the new service later.