gives message: the connection to the server was reset while the page was loading

RESOLVED INCOMPLETE

Status

()

Firefox
General
RESOLVED INCOMPLETE
8 years ago
4 years ago

People

(Reporter: lantecol, Unassigned)

Tracking

3.6 Branch
x86
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

This does not happen in Internet Explorer.  An agent at President's Choice Financial Institution said it happens to her as well when using Firefox.  Makes it impossible to access bank information.

Reproducible: Sometimes

Steps to Reproduce:
1.Sign into PC Financial Banking Online site
2.The problem may happen right away or anytime when clicking links
3.
What kind of Internet connection do you have ?
Do you get this only at that site ?
Do you use some kind of Firewall except the windows integrated one ?
Do you use a proxy ?

Can you try a new profile for testing :
http://support.mozilla.com/en-US/kb/Managing+profiles
(Reporter)

Comment 2

8 years ago
Answers to your questions:
1.  I have a DSL connection
2.  This problem occurs only at this site
3.  I have a firewall with McAfee which I disabled and the problem still occurred
4.  I do not use a proxy
Do you have another system where you could test this ?
Please try it again with a new profile ....

Comment 4

7 years ago
I am having the same issue, it seemed to work fine before I upgraded to 3.6.8. Works fine in IE.
Firewalls are never really fully disabled unless you remove them.
Erik: You have the same issue with the same URL ?
Do you also use a McAfee Firewall ?
I doubt that this is a firewall issue but this looks more like a server bug.

Please attach a http log using the "add an attachment" link above and with this instructions:
https://developer.mozilla.org/en/HTTP_Logging

Comment 6

7 years ago
I have not tried the mentioned URL, but I am having this with other sites, for example I had to use IE8 to log into this site. It appears that it happens anytime I try to log into a site.  I tried the http logging but my system is not recognizing the SET command in the run box.

Comment 7

7 years ago
I managed to get the log via the command line but it appears that the file is too large (5MB) to attach.  Do you need me to edit it or post it somewhere else?  I just opened Firefox created the error and then exited.

Comment 8

7 years ago
One more, I also get the "The connection was interrupted" error, which is the one I caught with the logging.
You don't see this bug. This one is a connection reset at one specific server. Please file a new bug and attach the logfile as zip.

Updated

7 years ago
Version: unspecified → 3.6 Branch
Reporter, Firefox 4.0.1 has been released, and it features significant improvements over previous releases. Can you please update to Firefox 4.0.1 or later, and retest your bug? Please also create a fresh profile (
http://support.mozilla.com/kb/Managing+profiles), update your plugins (Flash, Java, Quicktime, Reader, etc) and update your graphics driver and Operating system to the latest versions available. 

If you still continue to see this issue, please comment. If you do not, please close this bug as RESOLVED > WORKSFORME

filter: prefirefox4uncobugs

Comment 11

4 years ago
still see this?

(In reply to lantecol from comment #2)
> Answers to your questions:
> 1.  I have a DSL connection
> 2.  This problem occurs only at this site
> 3.  I have a firewall with McAfee which I disabled and the problem still
> occurred
> 4.  I do not use a proxy
Flags: needinfo?(lantecol)
Whiteboard: [closeme 2014-01-15]

Comment 12

4 years ago
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 4 years ago
Flags: needinfo?(lantecol)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2014-01-15]
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