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Status

()

--
critical
RESOLVED INCOMPLETE
8 years ago
8 years ago

People

(Reporter: neil, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 (.NET CLR 3.5.30729)

Hello,
I apologise upfront for the lack of decisive information.

Something is wrong with Firefox 3.6.6. I have four different computers running XP and Windows 7, both at work and home (therefore builds are completely unrelated) and have noted the same faults. Friends and colleagues have noted the same fault and searching the internet it seems lots of other people have too. Even at the Firefox forum.

Basically, it crashes. A lot. 

Of all the times it crashes, it is due to Flash video about 70% of the time. I have tried upgrading Flash, tried modifying settings, updating adobe, etc. I have reverted to a 3.5 branch and it is fine.

The other issues are:
1. Other random crashes not Flash linked
2. 'well this is embarrassing' messages appearing when simply switching between tabs
3. Ridiculously slow startup, even compared to the previous revision

I and my friends/colleagues have had to either roll back a version or move onto another browser.

Please address this or you'll find a lot more people leaving.


Reproducible: Always
Not a security sensitive bug.

Have you tried running Firefox is safe mode to see if any extension might be causing the crash? http://support.mozilla.com/en-US/kb/safe+mode

Also, please consult the plugin in check - http://www.mozilla.com/en-US/plugincheck/ to make sure you are running the latest plugins.
Group: core-security

Comment 2

8 years ago
Neil -> Please provide a crash id (about:crashes) or stacktrace -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
(Reporter)

Comment 3

8 years ago
I can try, however why not just browse:
https://support.mozilla.com/en-US/forum/1/717226#threadId732174

Comment 4

8 years ago
From form post:
bp-46f46477-ef0b-48d6-81b4-479f92100701
bp-f48d335f-9865-490c-a4a5-6127d2100629
bp-39e76d38-443e-4c2f-8099-2f6152100628

What version of Acrobat do you have installed?

All 3 crashes point to one of the following bugs: bug 548002, bug 501429, or bug 531551

Comment 5

8 years ago
Reporter -> Are you still experiencing this issue? What version of Acrobat do you have installed?

Comment 6

8 years ago
Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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