Closed Bug 580592 Opened 14 years ago Closed 14 years ago

We are unable to turn off sending crash reports in ff3.6.4/3.6.7 with windows xp

Categories

(Toolkit :: Crash Reporting, defect, P1)

1.9.2 Branch
x86
Windows XP
defect

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: simon.brodie, Unassigned)

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.7) Gecko/20100713 Firefox/3.6.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.7) Gecko/20100713 Firefox/3.6.7

We are running XP SP2 on about 7000 machines are were looking at using Firefox a s non commercial browsing tool but can not allow crash reporting to run on our users machines.  We are looking at the current version of firefox 3.6.7 as 3.6.4 would not allow us to turn off the crash reporting but neither will 3.6.6 or 3.6.7 under XP SP2 it will work on Windows 7 but as we have not rolled that out on site yet this remains a problem.  Do you have a quick fix for this issue?

The tick box allows us to un tick the crash reporting and then save the settings but when you close fire fox and re-open it the box is ticked again 



Reproducible: Always

Steps to Reproduce:
1. Ran the install on 5 Laptops running XP SP2
2. Ran the install on 5 desktops running XP SP2
3. Ran the install on a VMware session ruuning XP SP2 

all of these failed to allow us to switch off crash reporting which was documented as being fixed under 3.6.6
Actual Results:  
all of these boxes and virtual boxes would not allow us to turn off crash reporting unless we used Windows 7 

Expected Results:  
Crash reporting should allow us to turn it off.

It should allow crash reporting to switch off
Priority: -- → P1
Component: General → Breakpad Integration
Product: Firefox → Toolkit
QA Contact: general → breakpad.integration
Summary: We are unable to turn off Crash reporting under this version → We are unable to turn off sending crash reports in ff3.6.4/3.6.7 with windows xp
Version: unspecified → 1.9.2 Branch
It's possible this is broken somehow by our out-of-process crash reporting code.

The registry key we use is:
HKEY_CURRENT_USER\Software\Mozilla\Firefox\Crash Reporter
we set SubmitCrashReport as a DWORD value = 0 if you uncheck the box.

Does that registry key not get set for you when unchecking the box in crash reporter? (I believe the key is only set when the crash reporter program exits.)

As a workaround, you can try manually setting that registry key. We also check the value of:
HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Crash Reporter
SubmitCrashReport

if you'd like to set it globally on the machine.
I can confirm the above behavior with 3.6.12 on XP. I want to try the registry keys, but how can I make FF crash to test this?
Richard, try this extension to force a crash http://code.google.com/p/crashme/
Thanks Juan for that links. Great add-on. :-)

Setting the SubmitCrashReport to 0 means the Crash Reporter is still run though. The only thing that changes is that the "Tell Mozilla about this crash so they can fix it" option is not selected by default. Users can still manually select the option and the report will get sent.

The only method I found that does turn of the Crash Reporter on XP is setting the environment variable MOZ_CRASHREPORTER_DISABLE to 1 as mentioned in http://kb.mozillazine.org/Breakpad#Mozilla_Crash_Reporter
See also https://developer.mozilla.org/en/Environment_variables_affecting_crash_reporting

comment 0 seems to only be complaining about the checkbox though, so I don't see why that's relevant.
Since comment 0 mentions that the crash reported being active is preventing them to roll out Firefox to 7000 machines, I don't think that fixing this tick box is going to make much difference. My comment was for the benefit of the end goal (do not let users submit crash reports), but probably not so relevant to fix this particular bug.
(In reply to comment #0)
> The tick box allows us to un tick the crash reporting and then save the
> settings but when you close fire fox and re-open it the box is ticked again 

I don't see anywhere else where the reporter indicates that anything more than that is necessary.

In any case, without more information from the reporter, this bug is incomplete.

Feel free to reopen if the reporter chimes in with more info.
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → INCOMPLETE
Simon, did you try Ted's suggestion from comment #1, and it is still a problem?
Not being able to turn off crash reports upset me for about two years until I found out I needed to create a registry key for it. I use Firefox Portable, so no installer ever creates the key like Firefox apparently depends on.
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