User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:126.96.36.199) Gecko/20100713 Firefox/3.6.7 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:188.8.131.52) Gecko/20100713 Firefox/3.6.7 The default "send error report" In firefox when it crashes always fails to send the report with a notification showing "there was an error sending the report" Reproducible: Always Steps to Reproduce: 1.report 2.send report 3.problem sending report (notification) Actual Results: It never send the crash report and "crash reporting" is an essential feature to fix bugs Expected Results: It should Have been successful sending the message It fails since firefox 3.6 version
Are you connected to the internet via a proxy?
can you load about:crashes and click on a report? does that work?
You are talking about the "Mozilla Crash Reporter" program, right? Not "Windows Error Reporter"?
Yes, Mozilla Crash Reporter
Ok. Can you check the following for me? Open up the Start menu, in the search field paste in "%APPDATA%\Mozilla\Firefox\Crash Reports\submit.log". That should open the crash reporter's log file in Notepad. You should see a bunch of lines that say "Crash report submission failed:". Paste a few lines here (or if they're all the same, just paste one).
There was only one which was successful but the rest were "as below" but with different time/date. [03/03/10 00:25:50] Crash report submission failed: The operation completed successfully.
Thanks for looking. Unfortunately that's not very useful. :-/ For testing, could you try installing: http://ted.mielczarek.org/code/mozilla/crashme-advanced.xpi It adds a menu item under "Tools" that will let you force a crash. If you do that (just use "Null Pointer Deref"), can you submit the resulting crash? If submitting that fails, then maybe you can try using a packet sniffer to see what's happening.
(Although our reports are submitted via SSL, so that might be tricky.)
I crashed It On a blank page using "Null Pint Deref!" and the reporter reported Successfully.
Can you try timeless' suggestion from comment 3? If you load "about:crashes" in a tab, you'll see a list of crash reports, both submitted and unsubmitted. (The submitted ones will have the last six digits as YYMMDD, so 100723 for a report you submitted today). If you click on an unsubmitted one, you should see a little spinner, and if it submits correctly it should redirect you to the report page on crash-stats.
Yeah, seems like submitted ones start with "bp". Most of them are unsubmitted and the submitted ones are the comments that I made in this website.But still "Null Pointer Deref" Method worked.