Closed Bug 581053 Opened 14 years ago Closed 13 years ago

Blank page when clicking "full screen"

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Version:
3.6 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: greyfloppysocks, Unassigned)

Details

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4 (.NET CLR 3.5.30729) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4 (.NET CLR 3.5.30729) When I go to Youtube, and want to watch a video full screen, I get a blank page. When I go to http://www.wildearth.tv and want to watch a webcam full screen, I get a blank screen. When I go to Facebook, and want to play a game in full screen mode, I get a blank screen. I had the newest latest version of Firefox, but reverted back to an older version and I still get this. I also cleared cookies, cache, files, everything. I even updated my Flash today and I am getting the same thing. Help? Reproducible: Always
Please check against Firefox 3.6.7 by Updating using "Help/Check for Updates". Please name the Flash Version you are using via "about:plugins" by checking "Help/Troubleshooting Informations". It should be telling you something like: Version: 10.1.53.64 Shockwave Flash 10.1 r53 Also don't forget to check against Firefox' Safe-Mode (https://support.mozilla.com/en-US/kb/Safe+Mode).
Severity: major → normal
Version: unspecified → 3.6 Branch
I was previously using Firefox 3.6.7 but reverted back to 3.6.4... still having the problems.... Again, I updated my flash TODAY to the most current version........ I have no idea how to find the flash info as you suggested... Where do I find "about:plugins"??
Ok, I found it.... I just had to interpret what you wrote... Sorry I am not 100% computer literate.... I do read english. LOL Flash info: File: np-mswmp.dll Version: 1.0.0.8 np-mswmp
That is the wrong Plugin :-). Rather look out for "NPSWF32.dll". Else you can open "Tools"/"Addons"/"Plugins" and find the "Shockwave Flash" Entry and get the Version Number from there. And don't forget to check the Sites running Firefox in Safe-Mode.
But they worked before.... I never changed anything..........
10.1.53.64 10.1 r53
Reporter -> Are you still experiencing this issue with the latest version of Firefox 5? What version of flash player do you have installed? http://www.adobe.com/software/flash/about/
Yes, I still have this problem.... no one seems to be able to fix it for me.... I have version 10,3,181,14 installed. I believe it just updated today...
I just now updated to the newest Firefox... 3.6.18 version.... I tried a full screen choice again, and I got the same thing... a completely white screen. :(
Please visit http://www.adobe.com/software/flash/about/ -> the latest version is 10.3.181.34 Please post the graphics section from about:support
GFS -> Please address the items in comment 10
(In reply to Tim (fmdeveloper) from comment #10) (In reply to Tim (fmdeveloper) from comment #11) He's on 3.6 Branch - there's no Graphic Section in about:support ;-) GFS: sorry that you still have that Issue. Maybe you can update your Graphics Card Drivers and/or disable Hardware Acceleration within the Flash Plugin Settings. This all is likely not a Firefox Issue.
Reporter -> Are you still experiencing this issue? Did you update your graphics driver of disable HWA?
Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> https://support.mozilla.com/en-US/kb/ask
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → INCOMPLETE
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