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3.1.1 thunderbird install causes inbox to be deleted

RESOLVED INCOMPLETE

Status

Thunderbird
Installer
--
critical
RESOLVED INCOMPLETE
7 years ago
7 years ago

People

(Reporter: lejmar, Unassigned)

Tracking

({dataloss})

Other
Windows 7
dataloss

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: closeme 2010-12-10)

(Reporter)

Description

7 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; CMNTDF; .NET4.0C; MS-RTC EA 2; BO1IE8_v1;ENUS)
Build Identifier: 3.1.1 thunderbird install

3.1.1 thunderbird install cause aii of my mAIL IN MY INBOX TO BE DELETED

Reproducible: Always

Actual Results:  
se

Expected Results:  
se

se
Component: Installer → Installer
Product: Firefox → Thunderbird
QA Contact: installer → installer
Version: unspecified → 3.1
Severity: normal → critical
Component: Installer → Folder and Message Lists
Keywords: dataloss
QA Contact: installer → folders-message-lists
Summary: 3.1.1 thunderbird install cause aii of my mIL IN MY INBOX TO BE DELETED. → 3.1.1 thunderbird install causes inbox to be deleted
Inside your Thunderbird installation directory there should be a file named install.log and there should be a file named uninstall.log in a subdirectory named uninstall. Please attach these files to this bug.
vseerror, did you intentionally change the component to folders-message-lists from installer? Moving back to installer until the cause is understood but if you know why this is happening please post a comment with some details.

btw: the installer doesn't touch profiles so chances are this is not an installer bug and is instead a bug with profile selection or something similar
Component: Folder and Message Lists → Installer
QA Contact: folders-message-lists → installer
I did intentionally change - figuring it was either a profile issue or folders issue. but will leave here for now
Is your AV (antivirus) software set to *exclude* scanning of your mail folders?
Whiteboard: closeme 2010-12-10
RESOLVED INCOMPLETE due to lack of response to previous question. If you feel this change was made in error, please respond to this bug with your reasons why.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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