581765 - [config] i.softbank.jp

Status: RESOLVED FIXED

(Webtools :: ISPDB Database Entries, defect)

Description

[Ben Bucksch (:BenB)]

softbank.jp and i.softbank.jp together are top3-5 missing domain.

From what I gather from
http://www.qve.jp/2008/07/isoftbankjp-de-thunderbird/
http://mameflag.blog89.fc2.com/blog-entry-483.html
and testing myself, the config for both domains seems to be:

imap.softbank.jp, port 993, SSL
smtp.softbank.jp, port 465, SSL
username: email address (?)

If anybody can confirm, esp. that it applies to both domains and the username, that'd be great. Kohei maybe?

Comment 1

[Ben Bucksch (:BenB)]

Attachment: Config, v1

Can't find a POP3 server.

Comment 2

[Kohei Yoshino [:kohei]]

Attachment: config v2

The softbank.ne.jp accounts are only for cell phones (MMS) and cannot be used with desktop email clients.

The i.softbank.ne.jp email accounts are provided to iPhone users in Japan. It's available only via IMAP. The config I gathered is attached.

Comment 3

[Kohei Yoshino [:kohei]]

Note that SoftBank doesn't officially support access to i.softbank.ne.jp accounts from email clients. So there is no official info about the configuration.

Comment 4

[Ben Bucksch (:BenB)]

1. We have (slightly) more users trying to set up softbank.jp accounts than i.softbank.jp accounts. Are you sure there's nothing we can do for them?

2. The requests are for softbank.jp and i.softbank.jp, not *.softbank.ne.jp

3. "SoftBank (iPhone)" That confused me already in the screenshots. "This is Thunderbird - why iPhone?" At the very least, we should say "Softbank (for iPhone users)", but I'd prefer to leave it out entirely. If the config is only for @i.softbank.jp accounts, I assume non-iPhone users won't run into it anyway.

Comment 5

[Kohei Yoshino [:kohei]]

(In reply to comment #4)
> 1. We have (slightly) more users trying to set up softbank.jp accounts than
> i.softbank.jp accounts. Are you sure there's nothing we can do for them?
> 
> 2. The requests are for softbank.jp and i.softbank.jp, not *.softbank.ne.jp

I think softbank.jp is a typo of i.softbank.jp. Most cell phone users know that softbank.jp cannot be used with desktop clients. Can we serve the i.softbank.jp config for the softbank.jp requests? There are no *.softbank.ne.jp accounts at least for desktop.

> 3. "SoftBank (iPhone)" That confused me already in the screenshots. "This is
> Thunderbird - why iPhone?" At the very least, we should say "Softbank (for
> iPhone users)", but I'd prefer to leave it out entirely. If the config is only
> for @i.softbank.jp accounts, I assume non-iPhone users won't run into it
> anyway.

Yeah, all users who try to setup the SoftBank accounts in Thunderbird are iPhone users. So please use "SoftBank" instead.

Comment 6

[Kohei Yoshino [:kohei]]

(You may already know, SoftBank is not a banking company. It's a media conglomerate -- the third most popular cellphone carrier in Japan and also a parent company of Yahoo! JAPAN.)

Comment 7

[Ben Bucksch (:BenB)]

> Can we serve the i.softbank.jp config for the softbank.jp requests?

Sure we can, and that's what my config v1 did.
Would it work, though?
- Does a mail to [e-mail] arrive at [e-mail] ?
- Can [e-mail] authenticate on IMAP as [e-mail] or fred?

> There are no *.softbank.ne.jp accounts at least for desktop.

Well, I don't think users care about "for desktop" or "for whatever" policies of the company. They have an email address and they want to use it with Thunderbird, and that's good.

Or are you saying that there are no [e-mail] email addresses *at all*?

Comment 8

[Ben Bucksch (:BenB)]

Attachment: config, v3, with @softbank.jp

This is the same as my config v1, with softbank.net corrected to softbank.jp.

We have a lot of users trying to set up @softbank.jp, so it's important that I get a correct answer to comment 7. Depending on that, we can decide whether we include or leave out <domain>softbank.jp</domain> in the config.

From logs:
  v1.1/softbank.jp (271 hits, aka 0.2%, top10 of missing)
  v1.1/i.softbank.jp (268 hits, aka 0.2%, top11 of missing)

Comment 9

[Ben Bucksch (:BenB)]

> - Can [e-mail] authenticate on IMAP as [e-mail] or fred?

answering this one myself: the username is emaillocalpart, so it's fred in both cases, so the domain doesn't matter here. The main question is:

> - Does a mail to [e-mail] arrive at [the same mailbox as]
> [e-mail] ?

Comment 10

[Blake Winton (:bwinton) (:☕️)]

Comment on attachment 466294 [details]
config, v3, with @softbank.jp

I like it, as long as someone (Kohei, perhaps) tests it for sending and receiving.

Thanks,
Blake.

Comment 11

[Kohei Yoshino [:kohei]]

Comment on attachment 466294 [details]
config, v3, with @softbank.jp

As I said before, @softbank.jp is a wrong email server. The current Email Account Setup Wizard cannot fix or point out such typo (e.g. "Did you mean: [e-mail]"), we cannot help those users unfortunately.

So please forget about @softbank.jp and focus on @i.softbank.jp here.

Comment 12

[Kohei Yoshino [:kohei]]

Attachment: config, v4

This config will do the right thing.

Comment 13

[Ben Bucksch (:BenB)]

> As I said before, @softbank.jp is a wrong email server.

I don't understand. @softbank.jp is no email server at all, it's an email *address*, not a server.

It would well be that [e-mail] is an alias for [e-mail] .

> So please forget about @softbank.jp and focus on @i.softbank.jp here.

We can't: 95% (!) of these users try to configure @softbank.jp . They must have a reason, they can't all be in error.

Comment 14

[Kohei Yoshino [:kohei]]

I have done a search on Google but couldn't find *no info* on @softbank.jp.

The SoftBank Corp. uses @softbank.jp for the employees? No, it's @softbank.co.jp.

Comment 15

[Ben Bucksch (:BenB)]

i.softbank.jp has MX server mx.mailsv.softbank.jp
softbank.jp has no MX server at all
  (so [e-mail] will never arrive, so these users are indeed all wrong)
softbank.ne.jp has MX servers mx.softbank.ne.jp and mx2.softbank.ne.jp
i.softbank.ne.jp no MX server at all

So, you are right, Kohei.

Comment 16

[Blake Winton (:bwinton) (:☕️)]

Comment on attachment 466713 [details]
config, v4

I still think we'll need to do something for those poor users who enter @softbank.jp, but in the meantime, this will definitely fix the i.softbank.jp domain.

Thanks,
Blake.

Comment 17

[Blake Winton (:bwinton) (:☕️)]

Committed as http://viewvc.svn.mozilla.org/vc?view=revision&revision=72739

Comment 18

[Ben Bucksch (:BenB)]

softbank.jp doesn't appear anymore in the top70 missing domains, so apparently users tried @i.softbank.jp, saw that it failed, then tried @softbank.jp.