582650 - IMAP account sent folder does not update

Status: RESOLVED INVALID

(MailNews Core :: Networking: IMAP, defect)

Description

[David]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB6; User-agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; http://bsalsa.com) ; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Build Identifier: 3.1.1

Thunderbird 3.1.1
IMAP
Outgoing messages are set to be copied to IMAP account sent folder
Messages are correctly stored and flagged on the server.
Other IMAP clients see the Sent folder update in real time
The folder does not update.
Stop and start Thunderbird - it updates, but only that once.

This Thunderbird has multiple IMAP accounts configured.
Settings in Tools are correct.
IMAP thread cache set to 1


BIG problem - as we can't see what messages have been replied too!

Reproducible: Always

Steps to Reproduce:
1.Send a message
2.Not updated in Sent folder
3.Stop and restart - updates

Comment 1

[Ludovic Hirlimann [:Usul]]

Can you reproduce and provide us with a imap log as described at https://wiki.mozilla.org/MailNews:Logging ?

Comment 2

[David]

Attachment: imap log showing failure to update Sent folder

Comment 3

[David :Bienvenu]

yeah, the server is never telling us about the newly appended message (UID 42311), no many how many times we ask. We've appended the message using a connection already in the selected state on the SENT folder, but that connection does not seem to know about the new message. I'm sure new connections know about the new message, so toggling the offline state to offline and back online will most likely show you your new message.

Comment 4

[David :Bienvenu]

So my suggestion would be to contact the server vendor or your IT dept, if you have one.

Comment 5

[David]

(In reply to comment #4)
> So my suggestion would be to contact the server vendor or your IT dept, if you
> have one.

Understood.

Thanks. Much appreciated.

David