any upgrade/re-installation from version 1.5 causes mail to be lost

RESOLVED INCOMPLETE

Status

Thunderbird
General
--
critical
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: Dr. James Penn, Unassigned)

Tracking

({dataloss})

x86
Windows XP
dataloss

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; Windows NT 5.1; rv:2.0b2) Gecko/20100720 Firefox/4.0b2
Build Identifier: 

This is what my attorney has advised that I report to the IRS.  My many, many, ad nauseum, purchase receipts (via email) are hidden any time a new or re-installed version of T-Bird is done.  The question that they (the IRS) will ask, is why is the email hidden and why cannot a user simply access those data?

There are endless complaints found, but no useful answers.  Data being hidden in the "underwater basket weaving" directory, is NOT an answer.

Please provide a concise way to reacquire my thousands of emails

James Penn, Ph.D., Sc.D., Ph.d.

Reproducible: Always

Steps to Reproduce:
1.re-install T-Bird
2.get butt-forked
3.
Actual Results:  
ouch!, you ****

Expected Results:  
not hidden the email in the first place
So what do you call re-install ?

What happens if you start Thunderbird in -safe-mode (see http://support.mozillamessaging.com/en-US/kb/Safe+Mode)
(Reporter)

Comment 2

8 years ago
Ludovic,
Nice idea, but I have no "safe mode", neither is any way to get there specified.  I am willing to try anything once, but this has never been suggested in the past.   Is there some sort of (DOS) command line switch that I can use to invoke "safe-mode"?
To cover my own ass, this problem has already been reported to the IRS.  They were quick to point out that any number of tax complaints have already been filed with the IRS concerning Thunderbird.  May I ask, how has Mozilla escaped prosecution?  This problem clearly is illegal and unlawful.
More importantly, why do you hide email?  For what possible purpose?  My pals at NSA laugh when I tell them about this -- with the requisite, I told you so.
Version: unspecified → 1.5
(In reply to comment #2)
> Ludovic,
> Nice idea, but I have no "safe mode", neither is any way to get there
> specified.  I am willing to try anything once, but this has never been
> suggested in the past.   Is there some sort of (DOS) command line switch that I
> can use to invoke "safe-mode"?

Yes there's a switch , it's -safe-mode

> To cover my own ass, this problem has already been reported to the IRS.  They
> were quick to point out that any number of tax complaints have already been
> filed with the IRS concerning Thunderbird.  May I ask, how has Mozilla escaped
> prosecution?  This problem clearly is illegal and unlawful.
> More importantly, why do you hide email?  For what possible purpose?  My pals
> at NSA laugh when I tell them about this -- with the requisite, I told you so.

we're not intentionally hiding any email. Can you describe what you did when you did a re-install ?
(Reporter)

Comment 4

8 years ago
Ludovic,
What is the safe-mode switch?  Is a child of the "run command"  I normally never use the start switch, finding it to be one of Windows worst failures.  My wife is an executive at IBM and she had no idea that a user could just run programs without the start button.  It's a pervasive stupidity.

Not intentionally?  Ha!  Then why is it not out in a root level directory named "In Front Of God And Everybody"?  My usual, dreaded routine is to format my hard drive and then re-install Windows XP Pro SP3 from the DVD.  Then I copy all of the files from previous hard disk, disconnect it, reboot and then reinstall a ton of CD based and previously downloaded software.

Maybe my problem is that I refuse to go forward to a later iteration of T-Bird.  I've gone through a lot of aggravation getting back to 1.5  In truth, every "upgrade" seems to make matters worse.  The more "idiot-proofed" the next version is, the less useful.  I may be from a very bygone era when 2K was a ton of memory, the language was Fortran and we read out software in via Hollerith cards.  However I was at the forefront of the microcomputer revolution from my CPM machine (from which Bill Gates stole DOS) my original Apple II, through the first PC and every subsequent evolution.  I watched Windows 2.0 trip over itself and then bloom.

See?  It's this hidden directory where my emails are, but my data copy migrates every such directory.
start -> run
cmd 
a black window will appear
drag thunderbird.exe onto that box and add -safe-mode and press enter

your emails are in the profile directory http://support.mozillamessaging.com/en-US/kb/Profiles
(Reporter)

Comment 6

8 years ago
Lud,
Okay, got there in safe mode.  Now what?  The import command just imports the useless **** from Outlook.  Where is the email hiding?  What is the filename?  It's really too bad one can't Windows search for a file by size.  Well over 1 meg limits the choices.  I'd eventually find it that way.
Ha ok so you for you a re-install is a new install on a new computer ? (I really need to know what you are calling an upgrade/re-install).

As said above your files are in what we called a profile which on windows lies in %APPDATA%. if you do cd %APPDATA% in the blackbox that should take you to the place where the files are. Take the time to read the last link I gave you as it exlpains this way better than I am - with that information you should find your data. If not try to answer the above question :-D and If you find your data , let me know.
(Reporter)

Comment 8

8 years ago
Lud,
Okay.  I finally got there.  The DOS string was so long that I could not enter it without an error being called.  I copied the directory to the root and then changed to it.  I did this before I started T-Bird (from DOS) in safe-mode.
Now what?  Import just kludges everything (thank God for System Restore)
I wait with bated breath.
Thanx for getting me this far.
If your files are intact it's just a matter a pointing profile.ini to the proper place see http://kb.mozillazine.org/Profiles.ini_file. No need to use the import function (and that's why I wanted you to describe your re-install process).

Comment 10

8 years ago
If I am following this conversation correct, the information is detailed nicely in http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

D.J.P. is your issue sorted out? and what did you find in profile.ini??
Keywords: dataloss
Summary: any upgrade/re-installation causes mail to be lost → any upgrade/re-installation from version 1.5 causes mail to be lost

Comment 11

7 years ago
note: if you are version 1.5, you must first update to version 2 before going to version 3
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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