584403 - Crash [@ atioglxx.dll@0xd80e1]

Status: RESOLVED INCOMPLETE

(Plugins Graveyard :: Shockwave (Adobe), defect)

Description

[timeless]

https://crash-stats.mozilla.com/report/list?product=Fennec&product=Firefox&product=SeaMonkey&product=Thunderbird&platform=windows&build_id=&query_search=signature&query_type=startswith&query=atioglxx.dll&date=08%2F04%2F2010%2008%3A30%3A51&range_value=1&range_unit=weeks&hang_type=any&process_type=any&plugin_field=&plugin_query_type=&plugin_query=&do_query=1&signature=atioglxx.dll%400xd80e1&missing_sig=&page=1

http://crash-stats.mozilla.com/query/query?product=Fennec&product=Firefox&product=SeaMonkey&product=Thunderbird&version=ALL%3AALL&platform=windows&range_value=1&range_unit=weeks&date=08%2F04%2F2010+08%3A30%3A51&query_search=signature&query_type=startswith&query=atioglxx.dll&build_id=&process_type=any&hang_type=any&do_query=1
shows a bunch of crashes in atioglxx.dll

29 are atioglxx.dll@0xd80e1

crashes appear in 3.6, 3.6.4, 3.6.8

Signature	atioglxx.dll@0xd80e1
UUID	3ddf57f2-d1da-4d39-9e7a-a45aa2100802
Time	2010-08-02 05:32:34.708286
Uptime	20661
Last Crash	13549428 seconds (more than 3 months) before submission
Install Age	732994 seconds (1.2 weeks) since version was first installed.
Product	Firefox
Version	3.6.8
Build ID	20100722155716
Branch	1.9.2
OS	Windows NT
OS Version	6.0.6002 Service Pack 2
CPU	x86
CPU Info	AuthenticAMD family 15 model 124 stepping 2
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x1abc8100
Email Address	
URL	http://www.miniclip.com/games/toboggan-run/en/
User Comments	
Processor Notes	
EMCheckCompatibility	False
Crashing Thread

Frame	Module	Signature [Expand]	Source
0		@0x1abc8100	
1	atioglxx.dll	atioglxx.dll@0xd80e1	
Show/hide other threads

Scxpx86.dll	9.2.2.4	2479D5AEC7174AD6A8C9E65890B356851	Scxpx86.pdb
Sound Control.x32	11.5.7.609		
Sun AU Import Export.x32	11.5.7.609		
SWA Import Export.x32	11.5.7.609		
INetURL.x32	11.5.7.609		
Netlingo.x32	11.5.7.609		
Speech.x32	11.5.7.609		
Animated GIF Asset.x32	11.5.7.609		
Multiusr.x32	11.5.7.609		
DirectSound.x32	11.5.7.609		
MacroMix.x32	11.5.7.609		
AudioFilters.x32	11.5.7.609		
Swastrm.x32	11.5.7.609		
Targa Import Export.x32	11.5.7.609		
Plugin.dll	11.5.7.609		
Netfile.x32	11.5.7.609		
AudioMixer.x32	11.5.7.609		
BitmapFilters.x32	11.5.7.609		
Cursor Asset.x32	11.5.7.609		
DVD Asset.x32	11.5.7.609		
FLVAsset.x32	11.5.7.609		
Font Asset.x32	11.5.7.609		
Mix Services.x32	11.5.7.609		
Font Xtra.x32	11.5.7.609		
Havok.x32	1.2.0.0		
MPEG 3 Import Export.x32	11.5.7.609		
PNG Import Export.x32	11.5.7.609		
QT6Asset.x32	11.5.7.609		
RealMedia Asset.x32	11.5.7.609		
Sound Import Export.x32	11.5.7.609		
Swadcmpr.x32	11.5.7.609		
Text Asset.x32	11.5.7.609		
iml32.dll	11.5.7.609		
Tiff Import Export.x32	11.5.7.609		
Windows Media Asset.x32	11.5.7.609		
XMLParser.x32	11.5.7.609		
TextXtra.x32	11.5.7.609		
Dynamiks.x32	11.5.7.609		
F4VAsset.x32	11.5.7.609		
Flash Asset.x32	11.5.7.609		
MP4Asset.x32	11.5.7.609		
atioglxx.dll	6.14.10.6747	10CF909CCF864106BA92DB86C4E5CEFE1	atioglxx.pdb


rpmainbrowserrecordplugin.dll	12.0.1.209	DB3BF6E33A3741C5A34AA39C982ED4051f	rpmainbrowserrecordplugin.pdb
nprpffbrowserrecordext.dll	12.0.1.209	95490296E434473BB2863483C66EEDE311	nprpffbrowserrecordext.pdb
rpnpshimswf.dll	12.0.1.209	878B97BF79FF4A6E9B59D59E0900942015	rpthinpluginshim.pdb

np32dsw.dll	11.5.7.609		
SwMenu.dll	11.5.7.609	

I don't have a way of immediately determining which plugin is causing the problem (or whether this is caused by webgl). It appears that basically there are two plugins running around: Real's video downloader and Adobe Shockwave. I'm making a guess that it's Shockwave.

This bug appears to be ATI's fault, I don't have any good contacts for ATI at this time, I'm going to cc a bunch of people and then call ATI directly.

If you work for ATI, please help. Bugzilla is a community tracker, it works best when people scratch eachother's backs. If you ever need help from me, please don't hesitate to ask. If you don't work for ATI but know someone who does and could direct this to the right team, please ask them (this only applies until someone from ATI steps forward).

ATI: I've grabbed a dump for: bp-3ddf57f2-d1da-4d39-9e7a-a45aa2100802 if you can provide public symbols I can pair them with the .dmp and can provide that stack here. If necessary, we can work on an arrangement where actual .dmp files are provided, however there are privacy concerns involved. In some cases people have left contact information, in which case it's possible to get their permission to release the dumps. This specific report doesn't have that.

Comment 1

[Benjamin Smedberg]

Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.