585702 - "Unable to load data" error when trying to load B3 or trunk crash data.

Status: VERIFIED FIXED

(mozilla.org Graveyard :: Server Operations, task)

Description

[Marcia Knous [:marcia]]

STR:

1. Load http://crash-stats.mozilla.com/topcrasher/byversion/Firefox/4.0b4pre or http://crash-stats.mozilla.com/topcrasher/byversion/Firefox/4.0b3
2. Receive the error message: 
Unable to load data - System error, please retry in a few minutes

There also seems to be an issue trying load 3.6.8 data as it the tab says "loading" but I never see the data actually load.

Comment 1

[Marcia Knous [:marcia]]

The 3.6.8 crash query never finishes, and I keep getting a The connection was reset - The connection to the server was reset while the page was loading error.

Comment 2

[Laura Thomson :laura]

I get the unable to load data error on 3.6.8 too.  This error is generated when the topcrasher web service doesn't return anything.

Can IT please confirm the web services are running in prod?

Comment 3

[Aravind Gottipati [:aravind]]

Should be working now.  The service was down when I tried the staging upgrades.  I backed it off and am going to deploy on a different machine.

Comment 4

[Carsten Book [:Tomcat]]

(In reply to comment #3)
> Should be working now.  The service was down when I tried the staging upgrades.
>  I backed it off and am going to deploy on a different machine.

the 4.0x Queries work now for me - but 3.6.8 times out still here and can not load http://crash-stats.mozilla.com (without any link behind)

Comment 5

[Marcia Knous [:marcia]]

Verified fixed - I can get the data fine now.