Closed Bug 585843 Opened 14 years ago Closed 14 years ago

While trying to Download it says its Spyware

Categories

(Firefox :: Installer, defect)

Product:
Firefox
Component:
Installer
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED FIXED

People

(Reporter: fullergarrett1, Unassigned)

Details

User-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C) Build Identifier: Firefox 3.6.8 While Downloading.. It says "Spyware has been Detected on your Computer"... How can I download it? Reproducible: Always Steps to Reproduce: 1. Goes to Firefox Homepage 2. Clicks on "Download" 3. Downloads... then the "Spyware has been Detected on your Computer" Actual Results: "Spyware has been Detected on your Computer!" Expected Results: The software should have Downloaded correctly. Please Help me.
What application detected it as spyware? What is the url you used to try to download Firefox?
Robert, Here is the URL I tried Downloading it at: http://www.mozilla.com/en-US/firefox/ie.html
What application detected it as spyware?
Robert, Here is the URL I tried Downloading it at: http://www.mozilla.com/en-US/firefox/ie.html
My Firewall Detected as Spyware
What software company is the manufacturer of your firewall that detected the Firefox installer download from http://www.mozilla.com/en-US/firefox/ie.html as spyware?
Its SecurIT
LegNeato and Tomcat, do either of you have a contact at SecurIT or can help out with figuring out what is going on here?
Sorry about this. The company's name is "SecurityCoverage"
The Actual Company's Name is "SecurityCoverage" Sorry
Robert, The Company's actual name is "SecurityCoverage" Sorry
How can I fix this?
The actual fix will need to be done by the vendor of the Firewall software since it is a false positive. To work around this until they update their software you should be able to disable their software, download the Firefox installer, install Firefox, and re-enable their software. The vendor should have instructions on how to disable and re-enable their software. If you could report the problem to them they will hopefully fix the problem but if you don't we will try to contact them. Could you also please provide the version of the Firewall software? Thanks
It is SecurIT 2010 from Security Coverage
How Long will it take to Resolve this Problem (I really don't want to turn off my Firewall)
I have no idea how long it will take for them to update their software... see below from comment #13. > The actual fix will need to be done by the vendor of the Firewall software > since it is a false positive.
ok, so could you possibly contact them The company who makes my Firewall is called "Security Coverage"
In comment #8 I asked two people that have contacted vendors over similar issues if they have a contact with this vendor and if they could help out. I highly doubt they will have an update available quickly though. They might already know about this so you might try updating their software. You might also find people that know about this on one of their forums. If you are looking for a quick fix for this using their support forums or what ever mechanism they provide for support would likely be the quickest route to take.
I have posted a Topic on this on My Firewall Vendor's Support Forum Hopefully this will be Resolved Soon :)
Okay, It still hasn't been Resolved
(In reply to comment #8) > LegNeato and Tomcat, do either of you have a contact at SecurIT or can help out > with figuring out what is going on here? i do not have direct contacts - but will see that i get one.
I also don't have any and will work to get some.
Tomcat and LegNeato: I might have a link to there Contact Part on there website: http://www.securitycoverage.com/?page=Contact_us
It has been Fixed :)
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → FIXED
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