586787 - Article "Sending and Receiving Emails" is complicated for common user

Status: RESOLVED INVALID

(support.mozillamessaging.com Graveyard :: Knowledge Base Articles, defect)

Description

[Pavel Cvrcek [:JasnaPaka]]

I translated article "Sending and Receiving Emails" and I think that original article isn't easy to read and understand.

What should be improved:
=========================
* More screenshots (pictures are better than many words).
* I don't think that it's good idea to write about all possibilities how to recieve/send mails. It's better to write about one possibility (typicaly buttons on toolbars).
* Article doesn't say how to send mail. All what can user read is related to fields "From" and "To/cc/bcc". No info about subject, no info about button "Sent".
* Article doesn't contain links to articles "what to do if problem is occured". Typical problem: "cannot send mail". 
* In the end of every section I miss info how user should find out that everything is ok. Something like:
  - recieve mails: "Now you see new mails in your Inbox".
  - send mail: "You see progress and after that you find your mail in Sent folder".

Comment 1

[jenzed]

Knowledge Base article requests are now being tracked in the Knowledge Base forums. This bug has been transferred to this forum thread: https://support.mozillamessaging.com/en-US/forums/knowledge-base-articles/62