User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.126 Safari/533.4 Build Identifier: Version: 3.0.6 The Crash happened when Thunderbird showed a popup that told about the update to the version 3.0.6, I clicked on OK button, and when the Update Finished I clicked on the Thunderbird icon and the problem came up. Now I can't see my emails ! Reproducible: Always Steps to Reproduce: 1.Update to Version 3.0.6 when Thunderbird tell that a new version came up. Clic OK 2.After the update finish, click on Thunderbird button 3.It never opens and then the Crash Reporter Popup is showed Actual Results: Mozilla Crash Reporter popup came up with the following details: BuildID: 20100711065956 CrashTime: 1281678288 Email: firstname.lastname@example.org InstallTime: 1281498198 ProductName: Thunderbird SecondsSinceLastCrash: 378 StartupTime: 1281678256 Throttleable: 1 URL: Vendor: Version: 3.0.6 Expected Results: Update to the new version without any problem.
please post your crash report id described here https://support.mozillamessaging.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_reports_outside_of_Thunderbird
Hello Wayne, Here are the crash report id: bp-f433a0f3-d7be-4352-b17a-56ea32100812 bp-45c76844-5159-41f9-9178-766a72100812 bp-c2947a75-9530-4c77-abff-8afe52100812 bp-2c129f7b-a3f4-42fe-b05d-b08992100811 bp-b9091bab-ccd8-4d43-a36f-9e8f92100810 -> (first crash reported) I hope this ID's help in something to solve this. Regards, Rodrigo
Rodrigo, so you updated from 3.0.5 to 3.0.6? do you crash also in safe mode? https://support.mozillamessaging.com/en-US/kb/Safe+Mode do you crash with ESET disabled? Rodrigo's crashes are [@ js_InflateString ]. version 3.1.2 ranking is ~#300. a) not sure I trust that as a valid signature. could it be something lower on the stack, like nsBaseHashtableET? b) I see js_InflateString crashes from 3.0.2 to 3.1.2, a high precentage have non-english comments bp-f433a0f3-d7be-4352-b17a-56ea32100812 is 0 js3250.dll js_InflateString js/src/jsstr.cpp:3160 1 js3250.dll JS_CompileScriptForPrincipals js/src/jsapi.cpp:4659 2 xpcom_core.dll nsQueryInterfaceWithError::operator objdir-tb/mozilla/xpcom/build/nsCOMPtr.cpp:75 3 xpcom_core.dll nsQueryInterfaceWithError::operator objdir-tb/mozilla/xpcom/build/nsCOMPtr.cpp:75 4 xpcom_core.dll nsACString_internal::MutatePrep xpcom/string/src/nsTSubstring.cpp:98 5 xpcom_core.dll nsAString_internal::Finalize xpcom/string/src/nsTSubstring.cpp:205 6 @0x456ffc3 7 @0xb6169f 8 xpcom_core.dll nsAString_internal::Assign xpcom/string/src/nsTSubstring.cpp:361 9 thunderbird.exe RequestMapEntry::RequestMapEntry objdir-tb/mozilla/dist/include/necko/nsURIHashKey.h:56 10 thunderbird.exe nsBaseHashtableET<nsISupportsHashKey,nsCSSFrameConstructor::RestyleData>::nsBaseHashtableET<nsISupportsHashKey,nsCSSFrameConstructor::RestyleData> objdir-tb/mozilla/dist/include/xpcom/nsBaseHashtable.h:301 11 thunderbird.exe nsTHashtable<nsBaseHashtableET<nsHashableHashKey,mozJSComponentLoader::ModuleEntry*> >::s_InitEntry objdir-tb/mozilla/dist/include/xpcom/nsTHashtable.h:406 12 xpcom_core.dll PL_DHashTableOperate objdir-tb/mozilla/xpcom/build/pldhash.c:655 13 xpcom_core.dll nsQueryInterfaceWithError::operator objdir-tb/mozilla/xpcom/build/nsCOMPtr.cpp:75
some js_InflateString Firefox crashes also have JS_CompileScriptForPrincipals in the stack. for example: bp-27330a13-edb7-4d0d-8c49-94c0d2100829 4.0b2 600sec uptime bp-0791b3e7-01e0-41de-a329-41f6f2100829 3.5.5 but some do not: bp-9f023d40-e19a-42b7-a589-a93e12100827 0 js3250.dll js_InflateString js/src/jsstr.cpp:3473 1 js3250.dll JS_NewStringCopyN js/src/jsapi.cpp:5261 2 xul.dll Btoa js/src/xpconnect/loader/mozJSComponentLoader.cpp:264 3 js3250.dll js_Invoke js/src/jsinterp.cpp:1360 4 js3250.dll js_Interpret js/src/jsops.cpp:2240 5 js3250.dll js_Invoke js/src/jsinterp.cpp:1368 6 js3250.dll js_fun_call js/src/jsfun.cpp:1955 7 js3250.dll js_Interpret js/src/jsops.cpp:2208 8 js3250.dll js_Invoke js/src/jsinterp.cpp:1368 9 xul.dll nsXPCWrappedJSClass::CallMethod js/src/xpconnect/src/xpcwrappedjsclass.cpp:1696
I wonder if this is reproducible or if any others has this issue. Rodrigo, which language of Windows 7 (assuming you're 64-bit) are you on? What language of TB as well? I see "WARNING: Json file missing Add-ons" under Processor Notes as well, wonder what it means, in bp-f433a0f3-d7be-4352-b17a-56ea32100812
(In reply to comment #6) > I wonder if this is reproducible or if any others has this issue. It's not a lone crash - I pmed 4 firefox crashers yesterday. it is certainly reproducible for some people - check the comment at bp-90a067bf-af5c-4d5a-8e25-859462100821 > Rodrigo, which language of Windows 7 (assuming you're 64-bit) are you on? What > language of TB as well? > > I see "WARNING: Json file missing Add-ons" under Processor Notes as well, > wonder what it means, in bp-f433a0f3-d7be-4352-b17a-56ea32100812 normally means startup had not yet got past hooking up add-ons. not surprising given most of these are startup crashes. however, bp-90a067bf-af5c-4d5a-8e25-859462100821 is 192 seconds uptime until crash.
The Language on my Windows 7 is English, but let me tell you that I started in safe mode, and after that thunderbird downloaded another update and after that it start working again :) . So, at this moment, I've been working with thunderbird again and the problem is gone.
Thanks 4 your help to solve this issue.
Rodrigo, can you please isolate and identify for us what is causing the crash? Is it an add-on/extension is causing the crash? /(what add-ons are installed?) Or ESET?