587459 - cannot start thunderbird v3.1.2

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[damonchkg]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 ( .NET CLR 3.5.30729)
Build Identifier: ver 3.1.2

start from ver 3.0, always create crash report and cannot submit it to Mozilla.

Reproducible: Always

Comment 1

[Ludovic Hirlimann [:Usul]]

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8)
> Gecko/20100722 Firefox/3.6.8 ( .NET CLR 3.5.30729)
> Build Identifier: ver 3.1.2
> 
> start from ver 3.0, always create crash report and cannot submit it to Mozilla.
> 
> Reproducible: Always

So when you start Thunderbird it crashes but you can't send crash report right ?

Can you  try to start Thunderbird in safe-mode (http://support.mozillamessaging.com/en-US/kb/Safe+Mode) ?

Are you behind a proxy (trying to figure out why you can't send repports) ?

Comment 2

[Wayne Mery (:wsmwk)]

(In reply to comment #1)
> Are you behind a proxy (trying to figure out why you can't send repports) ?

to go with that, what's in submit.log, in Crash Reports directory one level above your Thunderbird profile? (probably nothing earth shattering)

Comment 3

[damonchkg]

(In reply to comment #1)
> (In reply to comment #0)
> > User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8)
> > Gecko/20100722 Firefox/3.6.8 ( .NET CLR 3.5.30729)
> > Build Identifier: ver 3.1.2
> > 
> > start from ver 3.0, always create crash report and cannot submit it to Mozilla.
> > 
> > Reproducible: Always
> 
> So when you start Thunderbird it crashes but you can't send crash report right
> ? Yes, bingo.
> 
> Can you  try to start Thunderbird in safe-mode
> (http://support.mozillamessaging.com/en-US/kb/Safe+Mode) ? cannot start safe-mode
> 
> Are you behind a proxy (trying to figure out why you can't send repports) ? no, my computer connect internet directly and I push "restart Thunderbird" or "quit Thunderbird" also cannot send the report

Comment 4

[Ludovic Hirlimann [:Usul]]

Why can't you start in safe-mode ?

Comment 5

[damonchkg]

(In reply to comment #4)
> Why can't you start in safe-mode ?

also cannot start.

Comment 6

[Ludovic Hirlimann [:Usul]]

We'll need a stack trace. Could you follow the instructions at https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg replacing firefox by thunderbird and post you results here please ?

Comment 7

[Wayne Mery (:wsmwk)]

damonchkg, what antivirus and firewall software do you run?

Comment 8

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to previous comment. If you feel this change was made in error, please respond to this bug with your reasons why.

Comment 9

[damonchkg]

(In reply to comment #7)
> damonchkg, what antivirus and firewall software do you run?

antivirus is AVG Free Edition 2011

firewall is Win XP firewall

Comment 10

[damonchkg]

(In reply to comment #8)
> RESOLVED INCOMPLETE due to lack of response to previous comment. If you feel
> this change was made in error, please respond to this bug with your reasons
> why.

v3.1.7 also cannot open (include safe mode) and I am not behind proxy.

Comment 11

[Ludovic Hirlimann [:Usul]]

Thanks for testing and the additional information. What happens when you launch it ?