Closed Bug 588951 Opened 14 years ago Closed 14 years ago

Fails to display page

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: jgeorge1, Unassigned)

References

(
URL
)

Details

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 (.NET CLR 3.5.30729) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 (.NET CLR 3.5.30729) This bug does NOT occur on my 32 bit system. Only on my 64 bit system. I am using Window 7 Home Premium on both computers. Use the about URL to go to the page before the failure. There are some links in a column on the right end of each line. There are two types of links. TEXT is a page that displays the info as text. IMAGE is a page that displays the info as a graphic. Just to make sure that we are doing the same thing scroll down the page to the name "George, Herman". Then click on IMAGE. On my 64 bit system the result is a black screen. Repeated attempts result in a white screen. On my 32 bit system the result is a PDF page with Obituaries that are scanned images. The page is also positioned at the name from the previous page in the PDF image. Reproducible: Always Steps to Reproduce: 1.Go to the indicated URL. 2.Click on blue IMAGE. 3. Actual Results: Black screen. White screen in additional attempts. Expected Results: Display image of the obituary for the selected person. I get around this by running my netbook computer to display the desired image. However, this is not the only web site that this problem occurs on. It also occurs on ancestry.com but that is a pay to subscribe web site. The one suggested above can be accessed by anyone.
This works on IE.
You mean that you get a blank page with this link: http://www.yellcountyobits.org/danvilleimage/danville_libr_collection-G12.pdf#Page=2 ? Do you have a PDF Plugin installed and which one ? Does it work if you set PDF to NOT inline in the options/applications area ?
I installed Firefox without adding any additional plugins I don't see an inline option for Adobe stuff in option/applications area.
Do you see a plugin for application/pdf in about:plugins (enter as URL) ?
(In reply to comment #4) > Do you see a plugin for application/pdf in about:plugins (enter as URL) ? I'm not sure where you want me to look, but I don't find any PDF plugins on my computer. When I bought this computer I downloaded and installed Firefox like I always do. No additional stuff. This error does not happen on my netbook and another computer both running W 7 32 bit.
>I'm not sure where you want me to look as I already wrote, type "about:plugins" in Firefox as url without the "".
(In reply to comment #6) > >I'm not sure where you want me to look > as I already wrote, type "about:plugins" in Firefox as url without the "". There is a set of plugins under the label Adobe Acrobat. The first line reads: application/pdf, Acrobat Portable Document Format/ pdf/ yes
I want the information above that line like : Adobe Acrobat File: nppdf32.dll Version: 9.3.3.177 Adobe PDF Plug-In For Firefox and Netscape "9.3.3" MIME Type Description Suffixes application/pdf Acrobat Portable Document Format pdf
File: nppdf32.dll Version: 9.3.2.163 Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
The next question: Do you have an entry in tools/options/applications with the name "Adobe Acrobat Document" and what's the configured action for it ?
Yes, it says "Use Adobe Acrobat (in Firefox)"
Can you please upgrade Adobe Acrobat to the latest version, open Adobe Acrobat, open the Acrobat settings edit\options(?) and be check under Internet that the setting "open PDF in the browser" (translated from my german version) is checked.
I'm getting a little confused here. In "about:plugins" there is an entry for Adobe Acrobat. But I don't have that program on my system. What I have is Adobe Reader. I attempted to install an update to Adobe Reader on this computer and the install failed. I just checked the two computers here that are W 7 32 bit. This failure does not occur on the 32 bit systems and I was able to update Adobe Reader with no problems. Those two computers do not have Adobe Acrobat on them. IE is able to display these pages so I'm assuming that the version of Adobe Reader that I have is working.
Adobe Acrobat and Adobe Reader is the same software, the full name is "Adobe Acrobat Reader". Adobe installed a PDF Plugin in Firefox and that should display the PDF page. At this point the report is basically invalid because Firefox seems to successful call the plugin for the PDF file that you are trying to view. The plugin itself seems to fail and that's the reason why you get a white page. You can disable the plugin in Firefox if you go to "Use Adobe Acrobat (in Firefox)" and change that entry to either select "use other" and select another application that can handle PDF files. Firefox opens an external application in that case and doesn't display the pdf in the browser window. The other option would be to repair the Adobe Installation with a installation of the newest version. You also must check the setting in Adobe because it may not work if you uncheck the "view in the browser" checkbox in the Adobe settings. A third option would be to remove Adobe Acrobat Reader and install for example Foxit Reader (http://www.foxitsoftware.com/downloads/index.php).
One reason I was getting confused was that 'open the Acrobat settings edit\options(?) and be check under Internet that the setting "open PDF in the browser"' did work with the version of Adobe Reader that I have which is 9.1.2. I think that the next step I will try is to uninstall Adobe Reader and see if I can then install the latest version of it. I see that my 32 bit systems are running the newest version so those system are not having the Adobe Reader upgrade problem that I have on this computer. Whatever is causing the upgrade problem may also be what affecting Firefox access to Adobe Reader. If that does not work I will do the steps you suggested above.
I uninstalled all versions of Adobe Reader than I could find. Rebooted the system and started downloading the latest version of Adobe Reader. Before it did the download it installed some sort of plugin in Firefox that required a restart. Of course that screwed up the Adobe Reader download so I had to start that over. When I got finished with the download and installation I found that the failure does not occur now. I don't know what plugin was installed because it did it so quickly. The problem appears to be solved. Thank you.
marking wfm this was caused by a broken Adobe installation.
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → WORKSFORME
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