589484 - Firefox not allowing me to complete security update

Status: RESOLVED WORKSFORME

(Toolkit :: Application Update, defect)

Description

[Melissa]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.125 Safari/533.4
Build Identifier: Mozilla Firefox 3.6.8 for Max OS X 10.4 and above

Cannot download security updates b/c "I don't have authorization."  I am the only user of this computer and have authorization for any function.  I did a clean uninstall, reinstalled program, and same thing happened again

Reproducible: Always

Steps to Reproduce:
1.Install Firefox
2.Wait for software update...this is where the problem is
3.
Actual Results:  
Received a pop up message that stated that I do not have authorization to complete a security update

Expected Results:  
It should have installed the update

Comment 1

[Wayne Mery (:wsmwk)]

Melissa,
Do you still see this issue when using a current version?

Comment 2

[Kamil Jozwiak [:kjozwiak]]

If you're still having the issue, could you please attach a screenshot of the message that you're receiving?

Comment 3

[Melissa]

Hi,

The message about the problem was from 2010. I am not sure why I am getting so many questions about a problem that was so long ago, I forgot that this ever was a problem. And no, I am not having that problem anymore. Is there that big a backlog of unanswered questions about problems?

Comment 4

[Kamil Jozwiak [:kjozwiak]]

Probably should have checked the date first :/ Thanks Melissa!

Comment 5

[Wayne Mery (:wsmwk)]

Just standard courtesy to ask, even though it's an old bug. :)
An accident that two of us asked at the same time.