590265 - Since upgrading to 3.1.2, mouse clicks to open, delete, etc. messages often don't work (intermittent); also, search and insert image dialogue boxes can't be clicked "OK".

Status: RESOLVED WORKSFORME

(Thunderbird :: Message Reader UI, defect)

Description

[Mike Lawrence]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8
Build Identifier: Thunderbird 3.1.2

Sometimes when I click on a message subject or mailbox name to open it, or on delete button within message, the click has no effect.  Nothing happens.

Same result whenever I try to click "OK" (or the equivalent) in a modal dialog box such as Search or Insert > Image; mouse click has no effect.

Reproducible: Sometimes

Steps to Reproduce:
1. Start T'bird 3.1.2
2. Click to open mailbox or message.
3. Intermittently, click has no effect.
Actual Results:  
Click has no effect.

Expected Results:  
CLick causes message or mailbox to open or dialog box to do its thing.

Comment 1

[Ludovic Hirlimann [:Usul]]

Do you have the issue in safe-mode (http://support.mozillamessaging.com/en-US/kb/Safe+Mode) ?

Comment 2

[Mike Lawrence]

I just re-launched T'Bird in safe mode, and YES, I do still have the issue.

Comment 3

[Mike Lawrence]

Also, it may be helpful to note:

1.  When I use my mouse on the top-of-screen menu bar [Apple Menu, Application Menu, File, Edit, etc.], which I take to be OS territory, not application territory, I don't have the issue.

2.  I have tried substituting a different mouse and keyboard.  This did not make the issue go away.

Comment 4

[Ken Lundquist]

I've been having the same problem

1) Mouse/keyboard change doesn't help

2) Happens on both my Vista and XP systems

3) Began after updating to 3.1.2

Question:

Why does Mozilla not let you back up to a prior version?

I'd go back to 3.1.1 if I could!

Comment 5

[Ludovic Hirlimann [:Usul]]

(In reply to comment #2)
> I just re-launched T'Bird in safe mode, and YES, I do still have the issue.

I don't have the issue on my install :(.

(In reply to comment #4)
> Question:
> 
> Why does Mozilla not let you back up to a prior version?
> 
> I'd go back to 3.1.1 if I could!

Sure we do - we don't recommend it though : 
http://releases.mozilla.org/pub/mozilla.org/thunderbird/releases/

Ken do you also have the issue in -safe-mode ?

Comment 6

[Ken Lundquist]

Yes, safe mode as well

And another annoying thing

When I click DELETE on a message, my Inbox suddenly "clears" - shows no messages

I have to click on another folder, then back on the Inbox to make the remaining messages appear again

Comment 7

[Ludovic Hirlimann [:Usul]]

:-( I'm not seeing that.

Comment 8

[Wayne Mery (:wsmwk)]

could be due to compacting or virtual folders.

Is folder pane showing All Folders, or Unified Folders? If unified, in what folder(s) are you clicking?

Pop or imap?  Is auto compact enabled? (options|advanced|network and disk)
Are any of the folders larger than 500MB?

Comment 9

[Wayne Mery (:wsmwk)]

Ken and Mike seem to be gone


> Is folder pane showing All Folders, or Unified Folders? If unified, in what
> folder(s) are you clicking?
> 
> Pop or imap?  Is auto compact enabled? (options|advanced|network and disk)
> Are any of the folders larger than 500MB?

Comment 10

[Mike Lawrence]

I'm not gone ... just stopped having the problems somewhere between when I first reported them (v 3.1.2) and now (3.1.7).  Thanks for the help I got here.
--Mike Lawrence

Comment 11

[Ken Lundquist]

I'm not gone either

Just the quality of response was lacking

1) It should be relatively easy to "backtrack" to an earlier version - the instructions in the supplied link were clutzy, convoluted and a pain in the rear

2) Answers to questions of 9/13

  All Folders
  Pop
  No
  No

And yes, I'm still having the problem occasionally even though I'm also running on 3.1.7 now

Not enough to make me want to go back to OE, but enough that it's a grumbler

Comment 12

[Wayne Mery (:wsmwk)]

WFM per reporter.

Ken, The inbox issue sounds like auto compact, which will tend to clear the thread pane.  That issue is described in other bugs.  Or might be server issue. 

Regarding the click issue, suggest you search the support forum http://www.mozillamessaging.com/support and create a topic there if you don't find a match on search